Yuliia Malysheva
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Cabin Crew
Etihad Airways
01.2016 - 01.2023
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Recognized and respected cultural differences and individual needs, provided timely and
personalized responses. - Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Resolved passenger conflicts and medical emergencies during flights.
- Consistently adhered to the airline's style and image requirements and implemented Etihad
Airways brand standards.
Cabin Crew
Ukraine International Airlines
12.2014 - 01.2016
- Operated with integrity, determined special assistance of guests' needs, demonstrating flexibility and dedication.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Announced and demonstrated safety and emergency procedures, fulfilled security requirements on every flight.
Reservations Agent
Hyatt Regency
03.2014 - 12.2014
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Maximized revenue opportunities through up-selling.
Education
BACHELOR OF PHILOLOGY -
National Aviation University
Kiev, Ukraine03-2015
Skills
- Professionalism and Ethics
- Adaptive team player
- Excellent organizational and time management skills
- Client Relations
- Goal-oriented mindset
Languages
English
Russian
Ukrainian
Timeline
Cabin Crew
Etihad Airways
01.2016 - 01.2023
Cabin Crew
Ukraine International Airlines
12.2014 - 01.2016
Reservations Agent
Hyatt Regency
03.2014 - 12.2014
BACHELOR OF PHILOLOGY -
National Aviation University
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