Yusma Shafiq
Dubai,UAE
Summary
Experienced Change Specialist with a strong background in change management for HR system implementations, equipped with excellent communication and interpersonal skills. Seeking the Change Specialist position at Emirates Group to drive organizational change activities and contribute to the successful implementation of the new ATS, Onboarding, and CRM System. Excited to be part of the transformative journey, ensuring smooth transitions, user adoption, and realization of business benefits.
Overview
5
5
years of professional experience
Work history
HR Manager
C2O
Islamabad, Pakistan
2022.11 - 2023.11
- Spearheaded the development and implementation of a transparent appraisal framework, resulting in a 50% reduction in overall attrition
- Achieved a significant decrease in Operations Department attrition from 101.64% (Nov 2022) to 50.82% (Nov 2023)
- Executed a company-wide retention plan, leading to improved retention rates and increased word-of-mouth referrals
- Digitized onboarding/offboarding processes with Monday.com, ensuring a streamlined experience.
HR Manager
Accountax Consultants UK Ltd
Islamabad, Pakistan
2022.05 - 2022.11
- Orchestrated a transformative recruitment journey, integrating end-to-end processes and enhancing candidate attraction
- Pioneered the integration of headhunting and LinkedIn Recruiter, modernizing talent acquisition methods
- Launched an Applicant Tracking System (ATS), optimizing bulk hiring processes.
HR Manager
Prestige International
Islamabad, Pakistan
2021.03 - 2022.05
- Developed and managed the HR Department, transitioning from basic modules to complete automation
- Streamlined onboarding and offboarding processes through Asana and Trello
- Managed A-player recruitment processes and implemented performance review strategies.
Senior HR Specialist
Prestige International
Islamabad, Pakistan
2019.03 - 2021.03
- Led onboarding and training for 37 employees, ensuring precise payroll delivery, and resolving employee claims
- Orchestrated efficient new hire orientations, ensuring seamless integration and optimized recruitment strategies.
Operations Specialist
Silk Road Network Technology
Islamabad, Pakistan
2018.08 - 2019.03
- Established a vibrant part-time employee community, ensuring the quality of daily active user content, and managing salary dashboards.
Education
MBA - Human Resource Management
Bahria University Islamabad
BS - Leadership & Management Studies
National Defence University
Skills
- HR Management Systems: Proficient in HRMS, CRMS, Apollo, Salesforce, Bamboo HR, and Zoho
- Project and Task Management: Experience with Asana, Monday, Trello, and EOS
- Communication and Collaboration: Utilized Slack, Zoom, and Google Suite for seamless interaction
- Recruitment Expertise: Demonstrated proficiency in end-to-end recruitment cycles
- Leadership and Organizational Skills: Strong communication, organizational, and leadership abilities
- Internal Audits: Hands-on experience in assisting and conducting internal audits
- International Labor Laws: Knowledgeable in labor laws across multiple countries
Languages
English
Fluent
Urdu
Native
Hindi
Beginner
Accomplishments
- Implemented Automated processes, streamlining work and increasing efficiency 95%
- Documented and resolved Employee Grievances, contributing to Conflict Resolution, Employee Engagement and Employee Retention
- Collaborated with team of more than 5 in implementation of multiple HRIS throughout my entire career
Timeline
HR Manager
C2O
2022.11 - 2023.11
HR Manager
Accountax Consultants UK Ltd
2022.05 - 2022.11
HR Manager
Prestige International
2021.03 - 2022.05
Senior HR Specialist
Prestige International
2019.03 - 2021.03
Operations Specialist
Silk Road Network Technology
2018.08 - 2019.03
MBA - Human Resource Management
Bahria University Islamabad
BS - Leadership & Management Studies
National Defence University