Yvonne Ngugi
Team Leader
Dubai
Summary
A cheerful hotelier offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns as they arise. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. I'm not only passionate but motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
A talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader - Food &Beverage
Burj Al Arab,UMA,Jumeirah Hotels & Resorts
Dubai
2022.11 - Current
- Ensures venue open on time and ready for smooth operation.
- Guide employees to foster proper completion of assigned duties.
- Maintained clean, sanitized and well-organized food preparation zones.
- Demonstrate perfect knowledge of all beverages and food and how it is served, prepared and presented.
- Ensure all Team Members are impeccably presented and adhere to correct uniform standards.
- Mentor team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Managing opening and closing duties of cashiering, restocking items and ordering ingredients.
- Maximize revenue and increase average spend per person through upselling and high customer service standards.
Waitress
Capital Club
Nairobi
2021.09 - 2022.03
- Greeted new customers, discussed specials and took drink orders.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Informed customers about daily and seasonal specials.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Met with chef to review daily specials and menu changes.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Certificate in Food & Beverage - Hospitality
Prime Stuff Limited
Argwings Kodhek Groove Hurlighum, Nairobi 2022.03 - 2022.07
Certificate In Computer Application -
Kenya College of Accountancy
Ruaraka Main Campus 2012.01 - 2012.03
K.C.S.E. C+ - High School
Gitwe Girls Secondary School
Githunguri, Kiambu County 2008.05 - 2011.05
Skills
Excellent communication skills with a focus on customer relations.
undefinedAffiliations
A focused person with great customer service skills.Organized and willing to accept responsibility in meeting deadlines promptly.Has good interpersonal skills ready and willing to work in any atmosphere.I aspire to obtain as much experience as I can in my profession.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Team Leader - Food &Beverage
Burj Al Arab,UMA,Jumeirah Hotels & Resorts
2022.11 - Current
Certificate in Food & Beverage - Hospitality
Prime Stuff Limited
2022.03 - 2022.07
Waitress
Capital Club
2021.09 - 2022.03
Certificate In Computer Application -
Kenya College of Accountancy
2012.01 - 2012.03
K.C.S.E. C+ - High School
Gitwe Girls Secondary School
2008.05 - 2011.05
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