ELIZABETH FERRER
Dubai
Summary
Customer-oriented General Manager with 14 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
Work History
General Manager, L'Olivo at Al Mahara
Jumeirah Hotel and Resorts, Burj Al Arab
04.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Restaurant Manager, Bab Al Yam
Jumeirah Hotel and Resorts, Burj Al Arab
02.2021 - 04.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Assistant Outlet Manager
Four Seasons Hotel
02.2019 - 02.2021
- Overlooking the Foyer Lounge, Five Out summer terrace and on charge of the opening and daily operations of the new Five Up by the pool terrace.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Restaurant Manager
Four Seasons Hotel at Ten Trinity Square
02.2018 - 02.2019
- Supervised all areas of the all day dining Lounge and Bar to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Delivered in-depth training to workers customer-facing roles to promote strong team performance.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Supervisor
Four Seasons Hotel at Ten Trinity Square
12.2016 - 01.2018
- Part of the pre-opening team of the hotel
- Managing a team of approximately 15 people in an all-day dining outlet
- In charge of trainings, team schedule, Fourth, Birchstreet, Avero
Assistant Captain
Daniel Boulud
10.2015 - 10.2016
- Service training
- End of the day cash up
- Guest relations
- Lounge
Floor supervisor
Mandarin Oriental Hotel
06.2014 - 09.2015
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Delegated tasks to employees to enhance productivity and workflow.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
Chef De Rang, Bar Boulud
Mandarin Oriental Hotel
02.2013 - 06.2014
Head Waitress
Hilton London Metropole
01.2011 - 01.2013
Chef De Rang
Foster's Hollywood
07.2011 - 10.2011
Team leader
Subway
01.2010 - 01.2011
Waitress
Foster's Hollywood
01.2007 - 01.2010
Education
Introduction to Marketing -
Coursera
2020
Bachelors - English Philology
University of Almería
Almeria, Spain2010
High School Diploma -
I.E.S Beatriz Galindo High School
Motril, Spain2007
Skills
- Cross-Functional Team Management
- Product Development
- Organizational Restructure and Change
- Performance Improvement
- Menu Planning
- Supervision and Training
- Purchasing and Planning
- Labor Cost Controls
- Project Planning
- Program Development
- Operations Management
- Customer Experience
Languages
Spanish
Bilingual or Proficient (C2)
French
Intermediate (B1)
English
Bilingual or Proficient (C2)
Timeline
General Manager, L'Olivo at Al Mahara
Jumeirah Hotel and Resorts, Burj Al Arab
04.2022 - Current
Restaurant Manager, Bab Al Yam
Jumeirah Hotel and Resorts, Burj Al Arab
02.2021 - 04.2022
Assistant Outlet Manager
Four Seasons Hotel
02.2019 - 02.2021
Assistant Restaurant Manager
Four Seasons Hotel at Ten Trinity Square
02.2018 - 02.2019
Supervisor
Four Seasons Hotel at Ten Trinity Square
12.2016 - 01.2018
Assistant Captain
Daniel Boulud
10.2015 - 10.2016
Floor supervisor
Mandarin Oriental Hotel
06.2014 - 09.2015
Chef De Rang, Bar Boulud
Mandarin Oriental Hotel
02.2013 - 06.2014
Chef De Rang
Foster's Hollywood
07.2011 - 10.2011
Head Waitress
Hilton London Metropole
01.2011 - 01.2013
Team leader
Subway
01.2010 - 01.2011
Waitress
Foster's Hollywood
01.2007 - 01.2010
Introduction to Marketing -
Coursera
Bachelors - English Philology
University of Almería
High School Diploma -
I.E.S Beatriz Galindo High School
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