Zahra Humaid
Abu Dhabi,UAE
Summary
Friendly Customer Service Associate with knack for resolving issues and enhancing customer satisfaction. Excelled in managing high-volume customer interactions, consistently improving feedback scores and fostering loyalty. Known for creating positive environment and streamlining processes to boost team efficiency.
Overview
6
6
years of professional experience
Work History
Customer service associate
Qatar Insurance
Abu Dhabi , UAE
01.2025 - Current
- Fostered positive relationships with customers through professional behaviour.
- Trained new staff on company policies and procedures, ensuring uniformity in service delivery.
- Identified potential upselling opportunities whilst addressing customer needs.
Documents controller
Parsons
Abu Dhabi , UAE
01.2024 - 09.2024
- Tracked changes and updates to critical company documents.
- Updated and revised existing documents for accuracy.
- Safeguarded company information by enforcing document control measures.
Health Unit Coordinator
Cleveland Clinic
Abu Dhabi, UAE
01.2019 - 10.2019
- Followed strict safety standards, patient protection requirements, and legal guidelines
- Kept library of medical files, records and technical documentation
- Shared communications between medical staff and patients
Education
Bachelor of Business Administration -
09.2020
Incomplete
Bachelor of Arts -
06.2018
Incomplete
Bachelor of Arts -
08.2014
Incomplete
Diploma of Higher Education -
06.2014
Graduated June 2014
Skills
- Microsoft office suite proficiency
- Multi-Line phone system use
- Telephonic etiquette
- Patience and composure
- Time organisation
- Typing speeds
- Positivity under pressure
- Client focus
Accomplishments
- Documented and resolved client issue related to insurance, contributing to efficiently resolved solution swiftly.
Personal Information
Nationality: Emirati with family book
Languages
Arabic
Proficient
C2
English
Proficient
C2
Timeline
Customer service associate - Qatar Insurance
01.2025 - Current
Documents controller - Parsons
01.2024 - 09.2024
Health Unit Coordinator - Cleveland Clinic
01.2019 - 10.2019
Zayed University - Bachelor of Business Administration,
Murdoch University - Bachelor of Arts,
Higher colleges of Technology - Bachelor of Arts,
Sheikh Zayed Private Academy - Diploma of Higher Education,
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