Zahran Rabith
Dubai,UAE
Summary
Sales and Marketing Executive
Dynamic and Visionary Retail Management Professional well versed in all aspects of running high-end store, including opening and closing procedures, banking, merchandising . Responsible Manager with 10 years of experience providing sales services. Organized and proficient in restocking store merchandise to guarantee product availability for customers. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Duty Manager/Acting Store Manager Etisalat present
Etisalat -Franchise (Sharaf Electronics)
Dubai, UAE
05.2016 - Current
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Stored cash floats and delivered secure banking procedures.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Handled guest complaints to protect brand reputation.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Inspected facility to identify and promptly address maintenance needs.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
Customer service representative
Etisalat-Franchise ( Sharaf Electronics )
Abu Dhabi, UAE
08.2013 - 05.2016
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed client relationships from early stages of sales process through to post-sales
- Generated new leads and opportunities to maximise revenue.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Boosted product sales by offering selection guidance to customers.
- Built rapport with new and existing customers to boost client retention.
Senior sales executive
Ports Link Shipping
Colombo, Srilanka
03.2011 - 07.2013
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Protected customer retention rates by identifying top-priority accounts and at-risk clients and implementing appropriate action.
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Managed digital marketing initiatives to reflect customer and industry data.
Contact Center Associate officer
Dialog Axiata
Colombo, Srilanka
04.2010 - 03.2011
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
Preliminary Certificate In Marketing - Marketing
The National Institute For Marketing
Sri Lanka Diploma in Computer Hardware Engineering -
Turnkey
SrilankaGeneral Certificate of Education (GCE O/L) -
Isipathana College
Skills
- Customer service
- Customer satisfaction
- Team-orientated
- Retail sales
- Outstanding communication skills
- Retail inventory management
- Exceptional leader
Languages
English
Fluent
Hindi
Advanced
Tamil
Fluent
Malayalam
Advanced
Sinhala
Fluent
Arabic
Advanced
Accomplishments
Best Duty Manager Zone 3 (January - December 2023 )
Star performer 1st position in CSR Contest (June -September 2022)
Star performer 1st position in CSR Contest (March -May 2022)
Highest Achiever in CFM (January 2022)
Best performer in Achiever's Club 2019
Top Performer in Achiever's Club Contest 2019
Sales Contest High Achiever (2015)
Timeline
Duty Manager/Acting Store Manager Etisalat present
Etisalat -Franchise (Sharaf Electronics)
05.2016 - Current
Customer service representative
Etisalat-Franchise ( Sharaf Electronics )
08.2013 - 05.2016
Senior sales executive
Ports Link Shipping
03.2011 - 07.2013
Contact Center Associate officer
Dialog Axiata
04.2010 - 03.2011
Preliminary Certificate In Marketing - Marketing
The National Institute For Marketing
Diploma in Computer Hardware Engineering -
Turnkey
General Certificate of Education (GCE O/L) -
Isipathana College
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