Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Zeeshan Naseer

Zeeshan Naseer

Abu Dhabi,UAE

Summary

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging positions within a fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Multi-talented Waiter knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on a demanding role with room for advancement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waiter

Southern Sun
Abu Dhabi, United Arab Emirates
05.2024 - Current
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained detailed knowledge of menu items to provide recommendations.
  • Cleaned, sanitized, organized food storage racks, maintaining exceptional hygiene standards.
  • Delivered prompt, efficient service to ensure customer satisfaction.
  • Handled cash register operations, ensuring accurate transactions.
  • Worked effectively under pressure during peak hours, ensuring timely services.
  • Upheld the restaurant's high standards by maintaining personal grooming and uniform presentation.

Waiter

Marco Polo Restaurant Pearls Continental Hotel
Lahore, Pakistan
04.2022 - 11.2023
  • Warmly greeted guests upon arrival to create welcoming atmosphere and offer menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Managed table settings for optimal dining experience.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Managed restaurant closing duties, calculate charges, issued bills and collected payments, processing accurately to avoid till discrepancies.

Waiter

MARIAN HOTEL
Lahore, Pakistan
09.2020 - 03.2022

Warmly greeted guests upon arrival to create a welcoming atmosphere.

  • Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Maintained knowledge of menu items, leading to accurate order-taking.
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.
  • Completed side duties such as refilling condiments, and contributing to an organized workplace.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.

Education

Bachelor of Commerce -

University of The Punjab
Lahore, Pakistan

Skills

  • Customer service
  • Food and beverage knowledge
  • Food hygiene practices
  • Wine pairing knowledge
  • Time management
  • EPOS systems proficiency
  • Customer relationship building
  • Upselling techniques
  • Handling difficult customers
  • Product knowledge
  • Positive and approachable
  • Food safety understanding
  • In-depth food and wine knowledge
  • Interpersonal skills
  • Guest Relations
  • Customer complaint resolution

Languages

English
Fluent
Urdu
Native
Hindi
Advanced

Certification

Essential Food Safety Training Program (EFST) Abu Dhabi.

Timeline

Waiter

Southern Sun
05.2024 - Current

Waiter

Marco Polo Restaurant Pearls Continental Hotel
04.2022 - 11.2023

Waiter

MARIAN HOTEL
09.2020 - 03.2022

Bachelor of Commerce -

University of The Punjab
Zeeshan Naseer