Ziedune Kupetyte
Manchester
Summary
A dedicated professional with expertise in customer relationship management and stakeholder communication, excelling in administration and diary management. Demonstrates exceptional problem-solving and decision-making skills, ensuring customer support and service excellence in regulated environments. Proficient in organisation and time management, adaptability, team collaboration, and attention to detail. Skilled in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint. Committed to leveraging these competencies to drive success in future roles.
Overview
7
7
years of professional experience
Work history
Cabin Crew
Emirates
Dubai
01.2024 - 05.2026
- Deliver exceptional customer service to international passengers in a fast paced environment
- Build positive relationships with customers while resolving issues calmly and professionally
- Prioritise passenger safety, compliance and customer wellbeing at all times
- Adapt communication styles to suit different customer needs and situations
- Work collaboratively within multicultural teams to ensure smooth operations
- Manage challenging situations confidently while maintaining professionalism and attention to detail
Global Student Success Advisor
Boundless Learning
01.2022 - 05.2026
- Supported students throughout their academic journey while maintaining high customer satisfaction
- Built strong relationships through proactive communication and tailored support
- Managed customer queries, escalations and administrative tasks efficiently
- Implemented communication strategies that increased student satisfaction scores by 20%
- Achieved annual re enrolment targets through strong relationship management
- Maintained accurate and confidential records across multiple systems
Executive Assistant
David Lloyd Leisure
01.2020 - 01.2023
- Provided administrative and organisational support within a busy corporate environment
- Managed diaries, appointments and internal communication effectively
- Assisted with coordination tasks and operational planning
- Managed multiple priorities and deadlines professionally
Programme Administrator
Global Banking School
01.2021 - 01.2022
- Coordinated administrative processes and provided support in a fast paced environment
- Managed schedules, records and communication across multiple departments
- Improved IT support efficiency by 25% through proactive assistance
- Streamlined support services which increased resource utilisation by 30%
- Handled sensitive information professionally and confidentially
- Supported day to day operational processes with strong organisation skills
Pensions Consultant
Legal and General
01.2019 - 01.2021
- Assisted customers with pension related queries in a regulated financial services environment
- Explained products and services clearly while ensuring positive customer outcomes
- Handled sensitive and confidential information accurately and professionally
- Resolved customer escalations efficiently and achieved a 95% positive feedback rate
- Increased service uptake by 20% through tailored customer support
- Maintained compliance with company procedures and regulatory standards
Education
BA Hons - English Language Teaching and Education Studies
Cardiff Metropolitan University
CELTA Certificate - English Language Teaching to Adults
CardiffAccess to Higher Education - Law
Gower College Swansea
SwanseaA Levels - Law, Sociology and Welsh Baccalaureate
SwanseaSkills
- Customer Relationship Management
- Stakeholder Communication
- Administration and Diary Management
- Problem Solving and Decision Making
- Customer Support and Service Excellence
- Working in Regulated Environments
- Organisation and Time Management
- Adaptability and Team Collaboration
- Attention to Detail
- Microsoft Office Suite including Word, Excel, Outlook and PowerPoint
Additional information
- Full right to work in the UK
- Experienced working in multicultural and fast paced environments
- Strong interest in relationship management and commercial banking careers
Timeline
Cabin Crew
Emirates
01.2024 - 05.2026
Global Student Success Advisor
Boundless Learning
01.2022 - 05.2026
Programme Administrator
Global Banking School
01.2021 - 01.2022
Executive Assistant
David Lloyd Leisure
01.2020 - 01.2023
Pensions Consultant
Legal and General
01.2019 - 01.2021
BA Hons - English Language Teaching and Education Studies
Cardiff Metropolitan University
CELTA Certificate - English Language Teaching to Adults
Access to Higher Education - Law
Gower College Swansea