JIHAN SALAHUDDIN

Technical Skills

• Strong understanding of software development lifecycles: Agile, Scrum, Kanban
• Familiar with frontend/backend technologies, APIs, and cloud platforms
• Effective collaboration with engineering and development teams

Product & Market Skills

• Full product lifecycle management from concept to post-launch
• Market research and competitive analysis experience
• Defining product strategy, vision, and roadmap
• Practical understanding of UX principles and UI design

Analytical Skills

• Proficient in Excel, SQL, Google Analytics, and Mixpanel
• Knowledge of key performance indicators (KPIs, OKRs)
• Skilled in making data-driven decisions based on business insights

Communication Skills

• Clear, concise written and verbal communication across all levels
• Ability to articulate and advocate product vision and strategy
• Strong influencing and stakeholder management abilities

Project & Time Management

• Experience prioritizing features based on user and business needs
• Proven ability to manage multiple projects under tight deadlines
• Familiar with Jira, Confluence, Azure for workflow tracking

Customer-Centricity

• Empathetic listener with focus on user needs and challenges
• Conducting user research, interviews, and usability testing
• Translating customer insights into actionable product requirements

Strategic Thinking & Business Acumen

• Understanding of market dynamics, monetization, and business models
• Ability to align product initiatives with strategic company goals
• Track record of identifying growth opportunities and driving innovation

Collaboration & Leadership

• Leading cross-functional teams (engineers, sales, design, finance)
• Driving alignment across departments and managing conflicts constructively
• Fostering a positive, collaborative, and high-performance work culture

Core Responsibilities:

• Drove global and MEA-wide deployment projects involving tools rollout, outsourcing strategies, and business transformation.
• Led Green Belt quality projects and executed process improvement initiatives targeting delivery and operational efficiency.
• Implemented End-to-End Mode of Operation (E2E MOO) to enhance delivery performance, cost control, and asset utilization.
• Managed deployment and integration of global order management workflows, ensuring consistency across regions.
• Built local logistics competencies to support customer projects and improve last-mile execution.
• Designed and delivered training plans and competence development programs for cross-functional teams.

Process & Quality Management:

• Conducted gap analysis to identify inefficiencies and led stakeholder collaborations to implement sustainable solutions.
• Developed and monitored KPIs related to quality, process adherence, and cost-saving initiatives.
• Evaluated customer satisfaction surveys, drove performance improvement actions, and managed recurring issue resolutions (including 8D reports).
• Gained deep expertise in end-to-end Quote-to-Cash supply chain processes, conducting process audits and quality reviews.

Digital Transformation & Change Management:

• Led automation and digitalization projects under the Next Gen ERP program (including SAP rollouts).
• Oversaw change management initiatives, ensuring smooth transitions during ERP implementation and process shifts.
• Proactively tracked emerging trends in deployment management, adapting strategies to maintain operational agility and competitive edge.