Summary
Overview
Work History
Education
Skills
Accomplishments
Conclusion
Languages
Timeline
OperationsManager
Aaesha AlShehhi

Aaesha AlShehhi

Dubai

Summary

Aviation services professional with an experience and comprehensive background that played a huge role in deveIoping my personaI skiIils that incIudes Iistening skiIls, focusing on accuracy, the abiIity to soIve confIicts in a short time and many others. - excited and willing to put my knowledge,skills and experience towards it where it will would help my personal growth and the company's growth. - having a countinous insistance of seeking my deveIopment journey and career growth, I am confident of my suitability of the role considering my heavy passion towards performance satisfaction, completing a perfection work as much as possible, and impressive results is only what personally satisfies me, I might me the right candidate you are looking for.

Overview

4
4
years of professional experience

Work History

Airport Services Agent

Emirates Airlines
05.2022 - Current
  • Assisted customers with different tasks as: Accompany unaccompanied passengers, front desk check-in, boarding agent and more
  • Gained customers' satisfaction and acceptance 97% of the time through my whole years with customer services roles, which includes keeping highest standards of professionalism while trying to keep the situation under control especially with tough, angry or aggressive customers
  • Had 2 Najm appreciation for exceptional service including helping a colleague with a job out of my role responsibilities that helped in preventing flight delay
  • Had 3 customer service excellence Najm Rewards for the great customer service delivered to the respected customers
  • Became the first employee in 'Emirates Airlines' to book a very well known luxurious hotel for a customer through the airline's booking system when it firstly collaborated with the 'Khalifa Tower' hotel

Content Creator

Social Media Influencer
11.2021 - Current
  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
  • Automative social media content creation from photography, following trends, editing, and media engagement
  • Content creation, photography and editing.
  • Influencing and creating a recorded impressive impact resulted in a specific Automative brand

Self Employed - Small business owner

Crush On You Candles
10.2020 - Current
  • Owning a small business for handmade Eco-friendly candles
  • Started the business after 2 years of researching and experiencing candle making professionally
  • Secured high customer satisfaction rates by resolving conflicts with professionalism

Education

Bachelor - Human Resources and Business Management

Hamdan Bin Mohammed Smart University
Dubai academic city
2025

High School Diploma -

Al Roya School
AlRams, Ras Al Khaimah
2016

Skills

  • Travel coordination skills
  • Complaint management
  • Travel account management
  • Aviation Services management skills
  • Negotiation & Convincing Skills
  • Interpersonal Communication
  • Problem-solving & Teamwork skills
  • Quality focused
  • Travel, hotels and Trips bookings
  • Travel consultant
  • Content Creation Skills
  • Social media engagement
  • Customer Satisfaction
  • Collaborative mindset
  • Influencing skills

Accomplishments

  • Had Najm appreciation for exceptional service for helping a colleague with a job out of my role responsibilities that helped in preventing flight delay.
  • Had 3 customer service excellence Najm Rewards for the great customer service delivered to the respected customers.

Conclusion

  • Confidently expert with hotels, was and still assigned as the trip/travel planner for my family and friends since 6 years, including flights, trips, tours, or hotels bookings and arrangements.
  • As I believe, a successful leader is an individual who finds people trustable and worthy, which is why I always seek to gain that trust and with my interpersonal and psychological skills, it supports me in increasing the level and ways of what I am able to offer that helps develop any customer care services including operations services as well.
  • Exploring, researching and experiencing played a huge role in building my responsible character and love for independence, improved my leadership and problem-solving skills, and has provided me with extensive knowledge of how to find the most suitable solution for different individuals that will please them, especially with their different interests.

Languages

Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Airport Services Agent

Emirates Airlines
05.2022 - Current

Content Creator

Social Media Influencer
11.2021 - Current

Self Employed - Small business owner

Crush On You Candles
10.2020 - Current

Bachelor - Human Resources and Business Management

Hamdan Bin Mohammed Smart University

High School Diploma -

Al Roya School
Aaesha AlShehhi