Abdullah Mohammed Abdullah Saleh
Dubai
Summary
Experienced professional in the fields of finance, taxes, accounting, and office management. Friendly communicator motivated to establishing and maintaining a pleasant workplace. Pursuing a challenging job in a progressive organization in order to utilize my skills and knowledge for the growth of the organization while expanding my experience. Seeking a position within your organization, which would utilize my skills and give me the opportunity to contribute while gaining valuable experience.
Overview
6
6
years of professional experience
Work History
Tax Support Analyst
Federal Tax Authority (FTA)
2023.02 - Current
- Provided excellent customer service by assisting clients with their tax-related inquiries and concerns.
- Demonstrated strong knowledge of tax regulations and procedures to accurately answer customer questions.
- Managed a high volume of customer inquiries through various communication channels, such as phone and email.
- Effectively resolved customer issues and complaints in a timely and professional manner.
- Utilized active listening skills to understand customer needs and provide personalized assistance.
- Collaborated with colleagues and tax professionals to find solutions for complex customer cases.
Customer Service Quality Analyst
Abu Dhabi Distribution Company (ADDC)
2022.08 - 2023.01
- Enhanced customer satisfaction by analyzing service quality metrics and identifying areas for improvement.
- Boosted customer retention through regular monitoring of customer interactions and providing feedback to agents.
- Acted as a liaison between the customer service department and other business units, sharing insights on how to improve overall customer experience.
Customer Service Executive
Abu Dhabi Distribution Company (ADDC)
2021.02 - 2022.08
- Handled customer inquiries and suggestions courteously and professionally by receiving emergency calls on 991, 992 and toll free number 8002332 as well as received contractors inquiries and requests 600555600.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Quality Analyst
NAMSHI
2019.01 - 2021.11
- Enhanced customer satisfaction by analyzing service quality metrics and identifying areas for improvement.
- Reduced customer complaints with thorough analysis of call center data, identifying trends and making recommendations for improvements.
- Delivered presentations on findings from data analyses, highlighting areas where improvements could be made while also celebrating successes within the team or department.
Customer Service Executive
NAMSHI
2018.01 - 2019.01
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Implemented new protocols to optimize team performance and deliver consistent results.
Education
MBA - Finance
American University in The Emirates
Dubai, United Arab Emirates01.2020
High School Diploma -
North American International School
Dubai, United Arab Emirates08.2016
ILETS & SAT
International English Language Testing System
DUBAI01.2016
Skills
- Process Enhancement
- Report Preparation
- Documentation and Reporting
- Root Cause Analysis
- Bilingual (Arabic & English)
- Excel Proficiency
- Analytical Thinking
- Team Collaboration and Leadership
Languages
Arabic
English
References
References available upon request.
Timeline
Tax Support Analyst
Federal Tax Authority (FTA)
2023.02 - Current
Customer Service Quality Analyst
Abu Dhabi Distribution Company (ADDC)
2022.08 - 2023.01
Customer Service Executive
Abu Dhabi Distribution Company (ADDC)
2021.02 - 2022.08
Quality Analyst
NAMSHI
2019.01 - 2021.11
Customer Service Executive
NAMSHI
2018.01 - 2019.01
MBA - Finance
American University in The Emirates
High School Diploma -
North American International School
ILETS & SAT
International English Language Testing System
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