MICHAL MBAH
Ras Al Khaimah
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
10
10
years of professional experience
Work History
Hostess
BM Hotels & Resort
Ras Al Khaimah
07.2023 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
- Communicated clearly with kitchen staff regarding customer orders.
- Handled cash payments and reconciled daily transactions accurately.
Waitress
Haps Gelato Restaurant
Ras Al Khaimah
02.2022 - 05.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
Waitress
That Cafe Albeen
Abu Dhabi
10.2017 - 06.2019
- Welcomed all guests upon arrival and escorted them to the first available seating.
- Demonstrated knowledge of daily specials.
- Assisted in the closing and cleaning duties in relation to the shift.
- Answered/screened calls; accepted and confirmed reservations.
- Established floor plans to streamline seating and traffic and maximize floor space.
- Confirmed take-out orders and handled payment transactions
Cashier
Abaya Restaurant
05.2015 - 08.2017
- Gave advice to present or prospective customers by answering incoming calls
- Handle cash transactions with customers
- Scan goods and collect payments
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Make sales referrals, cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant transactions
- Pleasantly deal with customers to ensure satisfaction
Education
GCE Advanced Level Certificate -
GBHS Mbengwi high School
Skills
- Good Communication Skills
- Perform under pressure in team challenging situations
- Convincing skills
- Strong analytical skills
- Confident
- Hardworking
Languages
- French
- English
Disclaimer
I MBAH MICHAL FRI, hereby declare that all the information furnished above is true and correct to the best of my knowledge and belief.
Personal Information
- Date of Birth: 04/05/00
- Visa Status: Employment Visa
Timeline
Hostess
BM Hotels & Resort
07.2023 - Current
Waitress
Haps Gelato Restaurant
02.2022 - 05.2023
Waitress
That Cafe Albeen
10.2017 - 06.2019
Cashier
Abaya Restaurant
05.2015 - 08.2017
GCE Advanced Level Certificate -
GBHS Mbengwi high School
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