Aguuri Mahamudu Akudug
Abu Dhabi
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Housekeeping Team Leader
Farnek Service LLC
2023.06 - Current
- Maintained cleanliness and organization throughout facilities by supervising daily housekeeping operations.
- Trained team members on proper cleaning techniques and safety protocols to enhance service quality.
- Addressed customer concerns promptly, resulting in high satisfaction with housekeeping services.
- Conducted training sessions for new hires to ensure consistent adherence to cleaning standards.
- Minimized guest complaints through proactive issue resolution and open communication.
Customer Service Representative
Farnek Service LLc
2021.10 - 2023.01
- Addressed customer inquiries promptly, boosting satisfaction and loyalty.
- Resolved customer issues with professionalism, building trust and satisfaction.
- Provided responses to customer questions about products and company information.
- Increased customer satisfaction through timely resolution of issues.
- Guided new team members in understanding company protocols.
Front Desk Receptionist
No_1 Oxford Street Hotel
2018.12 - 2021.09
- Oversaw front desk operations to facilitate seamless guest check-in and check-out.
- Coordinated scheduling of appointments and ensured accurate record maintenance for staff and visitors.
- Delivered accurate information to customers regarding available services and facilities.
- Managed check-in process while ensuring guests felt welcomed.
- Optimized workflow by overseeing administrative duties including data entry, filing, and document preparation.
Education
High School Diploma -
Bolgatanga Senior High school
Bolgatanga Ghana04.2018
Skills
- Communication skills
- Customer support strategies
- Problem-solving abilities
- Meticulous attention to detail
- Hospitality services
- Teamwork and collaboration
- Decision-making capabilities
- Conflict resolution techniques
- Data entry accuracy
Hobbies and Interests
Traveling to new places and reading, Keen interest in meeting new people, Listening to music, Child care
Timeline
Housekeeping Team Leader
Farnek Service LLC
2023.06 - Current
Customer Service Representative
Farnek Service LLc
2021.10 - 2023.01
Front Desk Receptionist
No_1 Oxford Street Hotel
2018.12 - 2021.09
High School Diploma -
Bolgatanga Senior High school