Ahmad Sajid
Dubai,United Arab Emirates
Summary
I am a attentive and Proactive individual and currently working at Dubai International Airport as a airport services agent for Emirates airlines. I provide assistance for people who are checking-in, making reservations, rebooking a flight, and checking in baggage.
My previous Experience is in Marhaba services at Dubai airport as well where i used to provide meet and greet services to VIP customers, and my experience also includes as a sales agent in a Gold Jewelry Shop in Pakistan .
I have completed around 40+ relevant professional training courses which have helped me enhanced my customer service and hospitality skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
airport services agent
Emirates Airlines
dubai, United Arab Emirates
2024.07 - Current
- Provide assistance for people who are checking-in, making reservations, rebooking a flight, and checking in baggage
- Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding
- Checked passports and visas, ensuring compliance with international travel regulations.
- Provided top-tier customer service to enhance passenger comfort.
- Ensured passenger safety during boarding and deplaning procedures.
customer services agent
dnata
dubai, United Arab Emirates
2022.09 - 2024.07
- Assisting Marhaba VIP clients for meet and assist services at Dubai international airport UAE
- When allocated in the Marhaba lounge, greeting passengers as they enter the Marhaba Lounge and introduction to all aspects of the Lounge products and upselling them as well
- Create lounge bookings, receive payments and maintain POS credit card device
- Resolving discrepancies
Sales agent
dubai jewellers
wazirabad, Pakistan
2019.01 - 2022.07
- Greet and welcome customers to the jewelry store in a friendly and professional manner
- Assist customers in their jewelry selection by providing information, about the product, explaining its features and benefits, and suggesting suitable options based on their preferences.
Education
Secondary school certificate (10 years schooling) -
Private candidate
wazirabad, Pakistan 2017.01 - 2019.04
Higher secondary school certificate (12 years schooling) -
Punjab group of colleges
wazirabad, Pakistan 2019.01 - 2021.04
Skills
- Micrpsoft Word
- Google Drive
- Microsoft Word
- Passenger check-in
- Boarding assistance
- Flight announcements
- Complaint resolution
- Airline software expertise
- Computer literacy
- Strict punctuality
Languages
English
Fluent
Urdu
Native
Arabic
Beginner
Punjabi
Native
Hindi
Fluent
Timeline
airport services agent
Emirates Airlines
2024.07 - Current
customer services agent
dnata
2022.09 - 2024.07
Sales agent
dubai jewellers
2019.01 - 2022.07
Higher secondary school certificate (12 years schooling) -
Punjab group of colleges
2019.01 - 2021.04
Secondary school certificate (10 years schooling) -
Private candidate
2017.01 - 2019.04