Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Ahmad Sajid

Ahmad Sajid

Dubai,United Arab Emirates

Summary

I am a attentive and Proactive individual and currently working at Dubai International Airport as a airport services agent for Emirates airlines. I provide assistance for people who are checking-in, making reservations, rebooking a flight, and checking in baggage.


My previous Experience is in Marhaba services at Dubai airport as well where i used to provide meet and greet services to VIP customers, and my experience also includes as a sales agent in a Gold Jewelry Shop in Pakistan .


I have completed around 40+ relevant professional training courses which have helped me enhanced my customer service and hospitality skills.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

airport services agent

Emirates Airlines
dubai, United Arab Emirates
07.2024 - Current
  • Provide assistance for people who are checking-in, making reservations, rebooking a flight, and checking in baggage
  • Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding
  • Checked passports and visas, ensuring compliance with international travel regulations.
  • Provided top-tier customer service to enhance passenger comfort.
  • Ensured passenger safety during boarding and deplaning procedures.

customer services agent

dnata
dubai, United Arab Emirates
09.2022 - 07.2024
  • Assisting Marhaba VIP clients for meet and assist services at Dubai international airport UAE
  • When allocated in the Marhaba lounge, greeting passengers as they enter the Marhaba Lounge and introduction to all aspects of the Lounge products and upselling them as well
  • Create lounge bookings, receive payments and maintain POS credit card device
  • Resolving discrepancies

Sales agent

dubai jewellers
wazirabad, Pakistan
01.2019 - 07.2022
  • Greet and welcome customers to the jewelry store in a friendly and professional manner
  • Assist customers in their jewelry selection by providing information, about the product, explaining its features and benefits, and suggesting suitable options based on their preferences.

Education

Secondary school certificate (10 years schooling) -

Private candidate
wazirabad, Pakistan
01.2017 - 04.2019

Higher secondary school certificate (12 years schooling) -

Punjab group of colleges
wazirabad, Pakistan
01.2019 - 04.2021

Skills

  • Micrpsoft Word
  • Google Drive
  • Microsoft Word
  • Passenger check-in
  • Boarding assistance
  • Flight announcements
  • Complaint resolution
  • Airline software expertise
  • Computer literacy
  • Strict punctuality

Languages

English
Fluent
Urdu
Native
Arabic
Beginner
Punjabi
Native
Hindi
Fluent

Timeline

airport services agent

Emirates Airlines
07.2024 - Current

customer services agent

dnata
09.2022 - 07.2024

Sales agent

dubai jewellers
01.2019 - 07.2022

Higher secondary school certificate (12 years schooling) -

Punjab group of colleges
01.2019 - 04.2021

Secondary school certificate (10 years schooling) -

Private candidate
01.2017 - 04.2019

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Ahmad Sajid