AHMED Ezzat
Dubai,UAE
Summary
Experienced Senior Public Relations and Administrative Officer with more than 17 years of proven expertise in the UAE, specializing in government relations, supporting HR operations, and administrative management. Highly skilled in handling all major UAE government systems including MOHRE, GDRFA, ICA, DED, RERA, Dubai Municipality, MOCCAE, RTA, DHA, Dubai Customs, and more.
Strong background in managing corporate compliance, visa processing, trade licensing, labor law compliance, Emiratization processes, and cross-departmental coordination. Known for multitasking, problem-solving under pressure, and maintaining strong professional relationships with government authorities.
A dependable, results-driven professional committed to operational excellence, compliance, and continuous improvement.
Overview
19
19
years of professional experience
6023
6023
years of post-secondary education
Work history
Senior Public Relations Officer – HR & Administrat
Elite Global Fresh Trading (Elite Agro Holding)
2021.01 - Current
- Process and clear the required transactions with government offices or semi-government offices and private sector organizations such as (GDRFA, MOHRE, DED, MOH, DHA, RTA, MOCCAE, Tasheel, Amer, Tawseel, Tadbeer,TAMM, Dubai land department, food control department, food watch, Dubai customs, Ministry of Economy, Ministry of Finance, Dubai Municipality, Courts, Notary Public, Prosecution, police stations, Embassies, Consulates, AD Police , AD Municipality etc....)
- Use all government entities websites and systems to obtain all required approvals and typing transactions such as (GDRFA, MOHRE, NOQUDI, DED, MOH, DHA, RTA, MOCCAE, Tasheel, Amer, Tawseel, Tadbeer, Dubai land department, food control department, food watch, Dubai customs, Ministry of Economy, Dubai Municipality, Dubai police, etc....)
- Process new trade licenses and amendment and cancellation.
- Renewal, update all employees’ visas, labour cards, and labour contracts in a timely manner to ensure that company records are up-to-date in the labour and Immigration Departments.
- Work with Logistics team and shipping agents and assist them to obtain all required documents and approvals to clear the food shipments for export or import and sale in local market.
- Assist and guide the employees to Process all personal transactions in government offices.
- Create and manage database with all employees and company details and all required documents such as ( passports ,residence, visas, ID cards, certificates, employment contracts, employees, commercial licenses, car licenses and tenancy contracts, etc….) by scanning all documents and directly updating the database when details change.
- Conducted visits to government offices to ensure compliance and obtain necessary documentation.
- Liaising between the company and the government offices to clear all transactions and keep the company update with any new laws or rules.
- Prepare and submit detailed reports related to all government work expenses to the accounts department.
- Controlling all the companies official documents related to public relations work.
- Coordinate and follow-up with HR regarding employees Relations.
- Work with all departments in the company and assist them to obtain any approvals or certificates from government to keep company business and operations going on.
- Organize and schedule company meetings and events.
- Control and organize office supplies stock such as (pantry items, stationery and workers uniform)
- Managed important and confidential company documents to ensure compliance and security.
- Delivered support to employees in navigating workplace processes and resources.
- Managing labour accommodation requirement.
- Handling pre-recruitment and exit formalities clearance procedures, (document collection, interview scheduling).
- Liaised with HR Business Partner on employee relations and compliance matters to align with organisational policies.
- Oversee day-to-day office operations and ensure a smooth working environment.
- Maintain petty cash and track office-related expenses.
- Assist in preparing administrative budget reports.
- Coordinated communication between departments, management, and external parties to ensure smooth operations.
- Manage the Emiratization process and ensure compliance with UAE labor laws and nationalization targets.
Team Leader / Office Supervisor
Delivery Point (YAS Holding) – Tawseel MOHRE
Abu Dhabi , Dubai, UAE
2020.04 - 2021.04
- Led training for customer happiness consultants on MOHRE and government systems to enhance service delivery.
- Supervised daily operations and monitored performance to ensure operational efficiency.
- Managed evaluations, coaching, and training programs to support team development and skill enhancement.
- Resolved customer complaints and operational challenges.
- Coordinated with fleet department and managed staff leave through Oracle system.
- Designed and improved process documentation.
Public relations manager
Wave Tech Group
Dubai, Sharjah, Abu Dhabi, Ras Al Khaimah, UAE
2007.01 - 2019.07
- Handling , facilitating, processing & clearing all transactions with government entities or semi-government entities and private sector organizations including but not limited (the General Directorate of Residency and Foreigners Affairs, Ministry of Human Resources and Emiratization , Department of Economic Development, Ministry of Economy, Ministry of Finance, Ministry of Health, Dubai Health Authority, Municipalities, Dubai Roads and Transport Authority , Telecommunications Regulatory Authority, CID, Courts, Notary Public, Prosecution, police stations, Civil Defence ,Embassies, Consulates, Car Rental Offices, real Estate Offices, Employment Agencies, Lawyers, etc....)
- Renewal, update and maintain all employees’ visas, labour cards, and labour contracts in a timely manner to ensure that company’s records are up-to-date in the labour and Immigration Departments.
- Control & guide the drivers to test and renewal companies and owners vehicles.
- Dealing with insurance companies regarding health insurance for employees and their families and vehicles insurance.
- Establishing and canceling companies and establishing branches or establishing free zone branches.
- Sent reminders to employees regarding expiry of residence and labour cards, ID cards, ensuring timely renewals or cancellations.
- Assist and guide the employees and owners to Process all personal transactions in government entities.
- Clearance, typing and follow-up of all government transactions through government websites including but not limited (GDRFA, MOHRE, NOQUDI, CBD, Municipality, Economic Department, etc....) or typing offices.
- Dealing with firefighting companies to arrange maintenance contracts for offices, warehouses and labour accommodation.
- Assist the companies Employees and the owners with visa arrangements in Embassies.
- Create and manage database of all documents for Companies, employees, their families and owners including but not limited( passports ,residence, visas, ID cards, certificates, employment contracts, employees, commercial
- licenses, car licenses and tenancy contracts, etc….) by scanning all documents and directly updating the database when details change.
- Using Focus HR/PRO system to control and update all employees data & information.
- Renew all companies related licenses prior to their expiry date.
- Represent the companies at locations including but not limited ( Police Station, Airport, CID, Embassies, Courts, Ministries, Municipalities, electricity office, Economic department, Chamber of Commerce department and other Departments, etc…)
- Prepared and submitted detailed reports on government work expenses to Accounts department, facilitating accurate financial tracking.
- Controlling all the companies official documents related to public relations work.
- Coordinated with recruitment companies to source staff from outside UAE.
- Coordinate and follow-up with HR regarding the vacation and sickness absences of employees.
- Handling and follow up all labour disputes in MOHRE and Courts.
- Assist all departments in the companies in all work related to public relations.
Supervisor (Project-Based)
Dubai Statistics Center – Government of Dubai
Dubai, UAE
2009.01 - 2012.12
- Led team meetings to facilitate clear communication and collaboration among members.
- Supervised research teams and ensured data accuracy.
- Improved team efficiency by implementing new scheduling practices.
- Delegated tasks to balance workload effectively across team members.
- Collected and analyzed statistical and demographic data.
- Managed database entry and reporting.
Education
Bachelor of Education - Technology
Zagazig University
EgyptDiploma - Public Relations Management
Cambridge International College
UAESecondary School Certificate - Scientific Stream
Al Maaref Secondary School
UAESkills
- UAE Labour & Immigration Law
- Visa Processing & Labor Contracts
- Diligent and committed
- HR Administration & Employee Relations
- Government online portals
- Oracle and Sage systems
- Regulatory compliance
- Public Relations & Corporate Liaison
- Trade License Formation, Amendment & Cancellation
- Data analysis
- Comprehensive computer skills
- Decision making under pressure
- Creative problem solving
- Time management Leadership, Team work, quick learning, Negotiation,
- Professional integrity
- Commitment to tasks
Languages
English
Fluent
Arabic
Fluent
Affiliations
- Sports
- Reading
Timeline
Senior Public Relations Officer – HR & Administrat
Elite Global Fresh Trading (Elite Agro Holding)
2021.01 - Current
Team Leader / Office Supervisor
Delivery Point (YAS Holding) – Tawseel MOHRE
2020.04 - 2021.04
Supervisor (Project-Based)
Dubai Statistics Center – Government of Dubai
2009.01 - 2012.12
Public relations manager
Wave Tech Group
2007.01 - 2019.07
Bachelor of Education - Technology
Zagazig University
Diploma - Public Relations Management
Cambridge International College
Secondary School Certificate - Scientific Stream
Al Maaref Secondary School