Ali Husham Ahmad Awadalkareem
IT Technical Support Specialist
Sharjah
Summary
IT Technical Support Specialist with a practical background in end-user support, Active Directory administration, network troubleshooting, and ERP systems. Comfortable working independently, taking ownership of issues from start to finish, and explaining technical problems clearly to non-technical users. Certified in Azure (AZ-104), CCNA, ITIL 4, Linux Security, and ISC2 CC - and actively building toward cloud infrastructure and systems administration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Help Desk Engineer (Freelance)
Azyra Trading FZE
Sharjah
01.2025 - 04.2026
- Handled all IT needs for the company on my own - support requests, user setup, hardware fixes, and software issues.
- Set up and managed Active Directory: created accounts, assigned permissions, and handled password resets.
- Rolled out Microsoft 365 for the team and helped staff get comfortable using it day-to-day.
- Set up a basic ticketing system to log and track issues, which made it easier to spot recurring problems.
- Maintained all company devices - installed updates, managed antivirus, and handled routine hardware maintenance.
IT Technical Support Specialist / ERP Support
XCMG Middle East (Xuzhou Construction Machinery)
Dubai
01.2023 - 01.2024
- First point of contact for all IT issues at an international heavy machinery company - hardware, software, network, and ERP.
- Managed Active Directory for all staff: new accounts, access levels, group policies, and password resets.
- Supported the company's ERP system at Tier 1/2 level - resolved access issues and escalated technical bugs to the vendor.
- Kept the office network stable by diagnosing and fixing LAN, Wi-Fi, and VPN issues when they came up.
- Trained staff on Microsoft 365 and internal tools, which cut down the number of repeat support requests.
IT Support Technician (Part-time)
Al Muatman Cargo Transport
Dubai
03.2023 - 08.2023
- Fixed network and software issues for a logistics company, keeping systems available during working hours.
Sales & Operations Coordinator
Al Zahrani Logistics
02.2024 - 12.2024
- Handled IT support alongside coordination duties - resolved software and connectivity issues affecting daily operations.
- Tracked KPIs and prepared reports using Excel and internal systems.
Education
Bachelor of Science - Information Technology (Honours)
01.2023
Skills
- Windows 10/11
- Windows Server 2016/2019
- Microsoft Azure (AZ-104)
- Microsoft Dynamics 365
- PowerShell
- Cisco Packet Tracer
- Git / GitHub
- Docker
- Nodejs
- Python
- ServiceNow
- AnyDesk / Remote Desktop
- Troubleshooting & Problem-solving
- Clear Communication with Non-technical Users
- Working Independently
- Team Collaboration
- Writing Documentation
- Prioritising Tasks Under Pressure
- Customer Service & User Support
- Adapting Quickly to New Tools
Certification
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- ISO/IEC 20000 IT Service Management Associate
- Cisco Certified Network Associate (CCNA)
- ISO 9001 Quality Management Systems Associate
- ITIL 4 Foundation
- Microsoft Dynamics 365 Customer Service Hub
- ISC2 Certified in Cybersecurity (CC)
- Lean Foundations Professional Certification (LFPC)
- ISO/IEC 27001:2022 Information Security Associate
- Certified Associate in Scrum Fundamentals (CASF)
Languages
Arabic
English
Training
Linux Security and Hardening Essential Training, DevOps Foundation: Continuous Delivery / Continuous Integration, Windows Server Administration Essential Training, Microsoft Azure: Identity and Access Management, Networking Foundations: Protocols and CLI Tools, Microsoft Azure Fundamentals (AZ-900) - Microsoft Learn, Docker and Containerization Basics - Coursera, Git & GitHub Essentials - GitHub Learning Lab
Timeline
IT Help Desk Engineer (Freelance) - Azyra Trading FZE
01.2025 - 04.2026
Sales & Operations Coordinator - Al Zahrani Logistics
02.2024 - 12.2024
IT Support Technician (Part-time) - Al Muatman Cargo Transport
03.2023 - 08.2023
IT Technical Support Specialist / ERP Support - XCMG Middle East (Xuzhou Construction Machinery)
01.2023 - 01.2024
Elrazi University, Faculty of Computer Science & IT - Bachelor of Science, Information Technology (Honours)