Ali Husham
IT Technical Support Specialist
Dubai
Summary
IT Technical Support Specialist with a practical background in end-user support, Active Directory administration, network troubleshooting, and ERP systems. Comfortable working independently, taking ownership of issues from start to finish, and explaining technical problems clearly to non-technical users. Certified in Azure (AZ-104), CCNA, ITIL 4, Linux Security, and ISC2 CC - and actively building toward cloud infrastructure and systems administration.
Overview
3
3
years of professional experience
12
12
Certification
5
5
years of post-secondary education
Work History
IT Help Desk Engineer (Online)
Azyra Trading FZE
Sharjah
01.2025 - 04.2026
- Handled all IT needs for the company on my own - support requests, user setup, hardware fixes, and software issues.
- Set up and managed Active Directory: created accounts, assigned permissions, and handled password resets.
- Rolled out Microsoft 365 for the team and helped staff get comfortable using it day-to-day.
- Set up a basic ticketing system to log and track issues, which made it easier to spot recurring problems.
- Maintained all company devices - installed updates, managed antivirus, and handled routine hardware maintenance.
- Implemented technical solutions to solve customer issues and increase satisfaction.
Sales & Operations Coordinator
Al Zahrani Logistics
01.2024 - 12.2025
- Handled IT support alongside coordination duties - resolved software and connectivity issues affecting daily operations.
- Tracked KPIs and prepared reports using Excel and internal systems.
- Informed sales team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
IT Technical Support Specialist / ERP Support
XCMG Middle East (Xuzhou Construction Machinery)
Dubai
01.2023 - 01.2024
- First point of contact for all IT issues at an international heavy machinery company - hardware, software, network, and ERP.
- Managed Active Directory for all staff: new accounts, access levels, group policies, and password resets.
- Supported the company's ERP system at Tier 1/2 level - resolved access issues and escalated technical bugs to the vendor.
- Kept the office network stable by diagnosing and fixing LAN, Wi-Fi, and VPN issues when they came up.
- Trained staff on Microsoft 365 and internal tools, which cut down the number of repeat support requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
- Configured and tested new software and hardware.
Education
Bachelor of Science - Information Technology (Honours)
Elrazi University
Khartoum, Sudan 07.2017 - 12.2022
Skills
- Windows 10/11
- Windows Server 2016/2019
- Ubuntu Linux
- Microsoft 365
- Active Directory
- Azure (AZ-104)
- Azure AD
- Group Policy
- Power Apps
- Dynamics 365
- Dataverse
- SharePoint
- Exchange
- Teams
- Cisco Packet Tracer
- Cisco IOS
- TCP/IP
- DNS
- DHCP
- VPN
- GitHub
- Docker
- Linux CLI
- ServiceNow
- Freshdesk
- Jira
- TeamViewer
- AnyDesk
- Remote Desktop
- Microsoft Excel
- Power BI
- ERP Systems
- Troubleshooting & problem-solving
- Clear communication with non-technical users
- Working independently without supervision
- Team collaboration across departments
- Writing documentation & knowledge bases
- Prioritising tasks under pressure
- Customer service & user support
- Adapting quickly to new tools and systems
Certification
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- ISO 9001 Quality Management Systems Associate
- Cisco Certified Network Associate (CCNA)
- Microsoft Dynamics 365 Customer Service Hub
- ITIL 4 Foundation
- Microsoft Power Apps - Model-Driven Apps
- ISC2 Certified in Cybersecurity (CC)
- Microsoft Dataverse
- ISO/IEC 27001:2022 Information Security Associate
- Lean Foundations Professional Certification (LFPC)
- ISO/IEC 20000 IT Service Management Associate
- Certified Associate in Scrum Fundamentals (CASF)
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Training
Linux Security and Hardening Essential Training, DevOps Foundation: Continuous Delivery / Continuous Integration, Windows Server Administration Essential Training, Microsoft Azure: Identity and Access Management, Networking Foundations: Protocols and CLI Tools, Microsoft Azure Fundamentals (AZ-900) - Microsoft Learn, Docker and Containerization Basics - Coursera, Git & GitHub Essentials - GitHub Learning Lab
Timeline
IT Help Desk Engineer (Online)
Azyra Trading FZE
01.2025 - 04.2026
Sales & Operations Coordinator
Al Zahrani Logistics
01.2024 - 12.2025
IT Technical Support Specialist / ERP Support
XCMG Middle East (Xuzhou Construction Machinery)
01.2023 - 01.2024
Bachelor of Science - Information Technology (Honours)
Elrazi University
07.2017 - 12.2022