Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Hi, I’m

Ali Husham Ahmad Awadalkareem

IT Technical Support Specialist
Sharjah

Summary

IT Technical Support Specialist with a practical background in end-user support, Active Directory administration, network troubleshooting, and ERP systems. Comfortable working independently, taking ownership of issues from start to finish, and explaining technical problems clearly to non-technical users. Certified in Azure (AZ-104), CCNA, ITIL 4, Linux Security, and ISC2 CC - and actively building toward cloud infrastructure and systems administration.

Overview

3
years of professional experience
1
Certification

Work History

Azyra Trading FZE
Sharjah

IT Help Desk Engineer (Freelance)
01.2025 - 04.2026

Job overview

  • Handled all IT needs for the company on my own - support requests, user setup, hardware fixes, and software issues.
  • Set up and managed Active Directory: created accounts, assigned permissions, and handled password resets.
  • Rolled out Microsoft 365 for the team and helped staff get comfortable using it day-to-day.
  • Set up a basic ticketing system to log and track issues, which made it easier to spot recurring problems.
  • Maintained all company devices - installed updates, managed antivirus, and handled routine hardware maintenance.

XCMG Middle East (Xuzhou Construction Machinery)
Dubai

IT Technical Support Specialist / ERP Support
01.2023 - 01.2024

Job overview

  • First point of contact for all IT issues at an international heavy machinery company - hardware, software, network, and ERP.
  • Managed Active Directory for all staff: new accounts, access levels, group policies, and password resets.
  • Supported the company's ERP system at Tier 1/2 level - resolved access issues and escalated technical bugs to the vendor.
  • Kept the office network stable by diagnosing and fixing LAN, Wi-Fi, and VPN issues when they came up.
  • Trained staff on Microsoft 365 and internal tools, which cut down the number of repeat support requests.

Al Muatman Cargo Transport
Dubai

IT Support Technician (Part-time)
03.2023 - 08.2023

Job overview

  • Fixed network and software issues for a logistics company, keeping systems available during working hours.

Al Zahrani Logistics

Sales & Operations Coordinator
02.2024 - 12.2024

Job overview

  • Handled IT support alongside coordination duties - resolved software and connectivity issues affecting daily operations.
  • Tracked KPIs and prepared reports using Excel and internal systems.

Education

Elrazi University

Bachelor of Science from Information Technology (Honours)
01.2023

University Overview

Key Subjects: Computer Networks & Security, Operating Systems Administration, Database Management Systems, Linux Security and Hardening Essential Training LinkedIn Learning, Microsoft Azure Fundamentals (AZ-900) Microsoft Learn, DevOps Foundation: Continuous Delivery / Integration LinkedIn Learning, Docker and Containerization Basics Coursera, Microsoft Azure: Identity and Access Management LinkedIn Learning, Git & GitHub Essentials GitHub Learning Lab

Skills

  • Windows 10/11
  • Windows Server 2016/2019
  • Microsoft Azure (AZ-104)
  • Microsoft Dynamics 365
  • PowerShell
  • Cisco Packet Tracer
  • Git / GitHub
  • Docker
  • Nodejs
  • Python
  • ServiceNow
  • AnyDesk / Remote Desktop
  • Troubleshooting & Problem-solving
  • Clear Communication with Non-technical Users
  • Working Independently
  • Team Collaboration
  • Writing Documentation
  • Prioritising Tasks Under Pressure
  • Customer Service & User Support
  • Adapting Quickly to New Tools

Websites

Certification

  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • ISO/IEC 20000 IT Service Management Associate
  • Cisco Certified Network Associate (CCNA)
  • ISO 9001 Quality Management Systems Associate
  • ITIL 4 Foundation
  • Microsoft Dynamics 365 Customer Service Hub
  • ISC2 Certified in Cybersecurity (CC)
  • Lean Foundations Professional Certification (LFPC)
  • ISO/IEC 27001:2022 Information Security Associate
  • Certified Associate in Scrum Fundamentals (CASF)

Languages

Arabic
English

Timeline

IT Help Desk Engineer (Freelance)
Azyra Trading FZE
01.2025 - 04.2026
Sales & Operations Coordinator
Al Zahrani Logistics
02.2024 - 12.2024
IT Support Technician (Part-time)
Al Muatman Cargo Transport
03.2023 - 08.2023
IT Technical Support Specialist / ERP Support
XCMG Middle East (Xuzhou Construction Machinery)
01.2023 - 01.2024
Elrazi University
Bachelor of Science from Information Technology (Honours)

Similar Profiles

CREATE PROFILE
Ali Husham Ahmad AwadalkareemIT Technical Support Specialist