Summary
Overview
Work History
Education
Skills
Software
Certification
Work Availability
Timeline
Hi, I’m

AHMED IBRAHIM

Passionate Hotelier
Dubai,City walk
AHMED IBRAHIM

Summary

Experienced Assistant F&B Manager with over 8 years in luxury dining and hospitality management. Native Arabic speaker and fluent in English. Recognized for enhancing guest satisfaction through effective team leadership, strategic cost control, and seamless operations in high-demand environments. Proven track record of achieving significant improvements in guest satisfaction (20%) and operational efficiency (15%) by implementing targeted service initiatives and streamlined processes. Committed to delivering exceptional and memorable guest experiences. Dedicated to providing the highest level of service and ensuring the success of any establishment worked with.

Overview

8
years of professional experience

Work History

Emaar Hospitality Group | Rove Hotels

Food and Beverage Operations Supervisor
11.2020 - Current

Job overview

  • Advanced from Assistant to Captain, Supervisor, and Senior Supervisor due to strong performance and significant contributions
  • Led daily operations across fine and casual dining outlets, maintaining a 95% guest satisfaction rate
  • Managed a team of 20, enhancing service quality by 15% through targeted training and performance management
  • Collaborated with kitchen teams to optimize menu offerings, reducing peak-hour wait times by 10%
  • Directed service across outlets, implementing cost control measures that reduced expenses by 12%

EHG - Palace Downtown Hotel

Food and Beverage Team Leader
08.2018 - 05.2020

Job overview

  • Monitored daily operations of food and beverage team, ensuring compliance with safety regulations and company standards.
  • Addressed customer inquiries or complaints promptly while maintaining professional demeanor at all times.
  • Coordinated special events, catering services, and private parties to generate additional revenue streams.
  • Created eye-catching visual displays for merchandising purposes, boosting impulse sales of featured products.

Pullman Hotel | Accor Hotels

Food and Beverage Associate
06.2017 - 06.2018

Job overview

  • Was recognized as a TripAdvisor Champion for exceptional guest service, leading to increased positive reviews and enhanced hotel reputation
  • Ensured high standards of service, resulting in elevated guest satisfaction
  • Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
  • Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.

EHG - El Alamein Hotel

Task Force Team Leader
06.2019 - 10.2019

Job overview

  • Led pre-opening phase of luxury hotel, ensuring that all departments operated smoothly and met luxury standards.
  • Implemented strategies for inventory management and operational setup, optimizing workflow and guest service.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.

Egyptian Ministry of Health

Food, Beverage, Safety, and Security Inspector
04.2012 - 03.2016

Job overview

  • Executed comprehensive audits of manufacturing sectors, detecting and addressing nearly all potential risks
  • Optimized safety protocols, resulting in a 15% boost in operational efficiency
  • Conducted regular site safety inspections, ensuring full compliance with food safety standards
  • Ensured compliance with health protocols, resulting in 20% better regulatory adherence
  • Collaborated with kitchen teams to optimize menu offerings, effectively managing venue capacity and reducing peak-hour wait times

Education

Port Said University
Port Said

Bachelor of Science from Quality Inspection And Safety Management
09.2008 - 10.2011

University Overview

Skills

Fine dining and luxury guest experience

Software

POS Systems

PMS

CRM

MS

SAP

ERP

Certification

Certified Inspector, Egyptian Ministry of Health, 04/01/12 to 03/01/16, Led food safety inspections and ensured compliance with national and international standards, overseeing audits and food contamination testing.
Availability
See my work availability
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Timeline

Food and Beverage Operations Supervisor
Emaar Hospitality Group | Rove Hotels
11.2020 - Current
Task Force Team Leader
EHG - El Alamein Hotel
06.2019 - 10.2019
Food and Beverage Team Leader
EHG - Palace Downtown Hotel
08.2018 - 05.2020
Food and Beverage Associate
Pullman Hotel | Accor Hotels
06.2017 - 06.2018
Food, Beverage, Safety, and Security Inspector
Egyptian Ministry of Health
04.2012 - 03.2016
Port Said University
Bachelor of Science from Quality Inspection And Safety Management
09.2008 - 10.2011
Certified Inspector, Egyptian Ministry of Health, 04/01/12 to 03/01/16, Led food safety inspections and ensured compliance with national and international standards, overseeing audits and food contamination testing.
Basic Food Hygiene Certification, Diverse, Expert in maintaining food hygiene and safety in accordance with international standards.
Dubai Way Champion, Dubai Way, Demonstrated excellence in hospitality practices and customer service within Dubai's tourism industry.
Emotional Intelligence Workshop, Pomegranate Institute, Developed leadership and team management skills with a focus on emotional intelligence in the workplace.
Health & Safety Compliance Training, Egyptian Ministry of Health, 04/01/12 to 03/01/16, Extensive training on health and safety regulations, ensuring strict compliance in food establishments.
Professionalism and Positive Attitude, ARK People Solutions, Enhanced professional demeanor and positive team dynamics within hospitality environments.

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AHMED IBRAHIMPassionate Hotelier