Ainee Lopez Senining
Diera,UAE
Summary
Experienced professional with expertise in visa processing, travel sales, and customer service, complemented by a strong background in tours and excursions management. Proficient in reservation and booking systems, with exceptional communication skills and a proven ability to deliver administrative and reporting excellence. Adept at streamlining processes to enhance operational efficiency, with a commitment to providing outstanding service within the travel and tourism industry.
Overview
18
18
years of professional experience
2004
2004
years of post-secondary education
Work history
Senior sales executive - Visa, Tours & Excursions
CITRON TOURISM LLC
Bur Dubai, Dubai
09.2023 - Current
- Managed sales and processing of UAE Tourist visa, Transit visa and Extensions.
- Assisted international clients with travel documents and visa requirements for entry into the UAE.
- Promoted and sold inbound tours packages and excursions including city tours, desert safari, dhow cruise and attractions ticket.
- Coordinated with tours operators, hotels and transportation provider to ensure smooth travel arrangements.
- Provided excellent customer service to walk in clients, Travel agents and corporate accounts.
- Achieved monthly sales target.
Senior sales executive - Dubai Visa Department
FOREVER TOURISM
Dubai, Dubai
02.2020 - 08.2023
- Handling Visa applications - Process different types of visas such as Tourist, Transit and Extension visa.
- Clients Consultation - Explain visa requirement, fees and processing time, check documents like passport copies, and application form.
- Sales & Marketing - Promote visa services to Travel Agents and Achieve monthly sales targets for visa applications.
- Coordination with immigration system - Monitor and follow up on approvals, rejections or delays.
- Team Supervision - guide Junior sales staff or visa consultant. insure the visa application if correct.
- Customer Relationship Management - Maintain good relationship with clients. Handle Complaints or urgent visa cases.
Visa Manager (UAE Market)
MASTER ADVENTURE TOURISM LLC
Diera Dubai, Dubai
06.2018 - 03.2019
- Maintaining the quality and quantity of visa work.
- Monitoring for the last date of the passenger's visa and overstay passengers.
- Answering Emails Inquiries.
- Handling meetings / Compliance & Documentations.
- Received and verify Visa documents contract from B2B and B2C Clients. Verify guarantor given documents are accurate and valid as per requirement.
- Reporting and Monitoring - Track visa volume, sales performance and processing timeline. Report to company management.
Visa Section Supervisor
TOMINI TRAVEL & TOURISM LLC
Diera Dubai, Dubai
09.2011 - 06.2018
- Giving orders and directions
- Monitoring for the last date of the passenger visa and overstay passenger.
- Follow up For Pending visa application to Our PRO Manager.
- Provide Services to our customer for Visa application (Dubai Visa – Inbound).
- Answering Emails inquiry.
- Provide leadership and manage our Visa Department such us make decisions, Solving decisions.
- Checking and inspecting jobs and personnel.
- Posting the visa application in the EDNRD immigration Dubai system through Security Code.
- Preparing sales report / Local purchase order.
Secretary / Receptionist / Visa Data Entry
TOMINI TRAVEL & TOURISM LLC
Diera Dubai
10.2007 - 09.2011
- Answer telephones and give information to callers / Customers and handle their inquiries, take messages, or transfer calls to appropriate individuals.
- Compose, type, and distribute meeting notes, routine correspondence, and daily progress reports.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
- Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
- Conduct searches to find needed information, using such sources as the Internet.
- Order and dispense supplies.
- Provide services to customers for VISA application ( Dubai visa – Inbound)
- Preparing and sorting passport documents for data entry in the EDNRD and GDRFA system.
- Check passenger records through the immigration system to monitor customers who entered or left the country.
- Follow up for Pending visa application to my Superior.
Education
Bachelor of Science in Business Administration - Major Banking and Finance
UNIVERSITY OF THE VISAYAS
Cebu City, PhilippinesSkills
- Visa Processing expertise
- Travel Sales and Customer Service
- Tours and Excursions Management
- Reservation and Booking Systems
- Communication Skills
- Administravetive and Reporting Skills
Languages spoken
English
Filipino
Visayan
Interest
computers, books, web
PERSONAL DATA
- Age: 45 Years Old
- Date of Birth: February 1, 1981
- Place of Birth: General Santos, South Cotabato
- Civil Status: Single
- Religion: Roman Catholic
- Height: 5’0”
- Weight: 48Kg
Timeline
Senior sales executive - Visa, Tours & Excursions
CITRON TOURISM LLC
09.2023 - Current
Senior sales executive - Dubai Visa Department
FOREVER TOURISM
02.2020 - 08.2023
Visa Manager (UAE Market)
MASTER ADVENTURE TOURISM LLC
06.2018 - 03.2019
Visa Section Supervisor
TOMINI TRAVEL & TOURISM LLC
09.2011 - 06.2018
Secretary / Receptionist / Visa Data Entry
TOMINI TRAVEL & TOURISM LLC
10.2007 - 09.2011
Bachelor of Science in Business Administration - Major Banking and Finance
UNIVERSITY OF THE VISAYAS