Jay Mark Napoles
Abu Dhabi
Summary
Top-notch Retail Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Senior Relationship Officer
Legacy Employment Services (Multibanks)
03.2024 - Current
- Enhanced client loyalty by delivering exceptional service and resolving issues proactively.
- Served as a trusted advisor to clients throughout all stages of their financial journeys, helping them achieve their long-term goals.
- Multi-products - Personal Loan, Credit Cards, Account Opening
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Senior Relationship Officer
Emirates NBD - Smart Union DSA
1 2022 - 11.2023
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Created strategies to develop and expand existing customer sales, resulting in increase in sales.
- Pre-Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Processed loan applications and monitored progress from start to finish.
HR Solutions Consultant
Profiles Asia Pacific
07.2020 - 11.2022
- New Business Acquisition activities such as generating new lead both local and international
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Evangelized for updated HR Solutions Services following introduction of new features or updated specifications
Business Owner/Operator
"Balai Bigasan" Rice Retailing Business
03.2020 - 10.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Premium Banker
HSBC Bank Middle East
04.2019 - 01.2020
- To pro-actively identify and recommend products to the specified target customers/segments
- Search and identify new companies to be listed, providing assistance to HR/Finance Department
- Managing portfolio of HNI customers, Listed Companies, Customer Onboarding process, KYC, AML, and Sanction Policies.
Personal Finance Officer
Finance House PJSC
10.2017 - 03.2019
- Identify potential customers through databases, cold calling, follow up leads and telephone/personal contacts etc
- Coordinate the loan underwriting process including requesting, collecting and managing required documentation
- Collect, review and advise loan team regarding receipt and status of all documentation
- Establish loan files in designated software and assure electronic and hard copy documentation is placed in appropriate location
Relationship Officer
Dunia Finance LLC
03.2015 - 09.2017
- Identify potential customers through databases, cold calling, follow up leads and telephone/personal contacts etc
- To pro-actively sell Personal finance products, Auto - Loans, Labor Guarantee to the specified target customers/segments
- Confidently achieve sales targets agreed with the Direct Sales Manager
Education
Bachelor of Science in Psychology -
ICCT Colleges Foundation Inc.
01.2009 - 01.2013
Skills
Relationship Building and Management
Sales Expertise
Customer Service
Team Leadership
Timeline
Senior Relationship Officer
Legacy Employment Services (Multibanks)
03.2024 - Current
HR Solutions Consultant
Profiles Asia Pacific
07.2020 - 11.2022
Business Owner/Operator
"Balai Bigasan" Rice Retailing Business
03.2020 - 10.2022
Premium Banker
HSBC Bank Middle East
04.2019 - 01.2020
Personal Finance Officer
Finance House PJSC
10.2017 - 03.2019
Relationship Officer
Dunia Finance LLC
03.2015 - 09.2017
Bachelor of Science in Psychology -
ICCT Colleges Foundation Inc.
01.2009 - 01.2013
Senior Relationship Officer
Emirates NBD - Smart Union DSA
1 2022 - 11.2023
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