Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Custom
Timeline
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Akanksha Verma

Akanksha Verma

Dubai

Summary

Goal oriented, result driven and highly skilled professional with vast experience in Public Relations, Customer Service, Operations & Sales.

Overview

9
9
years of professional experience
2018
2018
years of post-secondary education

Work history

Business Class Flight Attendant

Emirates
06.2022 - 06.2025
  • Engaged with passengers, responding to their concerns while upholding a professional & courteous demeanor.
  • Collaborated with colleagues to plan tasks and sales to achieve desired results.
  • Delivered clear, concise & timely announcements as required.
  • Executed & managed accurate & timely requests; Receiving and Collecting payments against International Duty-Free Services.
  • Demonstrated excellent customer service skills, including tact, resourcefulness, poise & attention to detail.

SENIOR Cabin Crew

Spicejet Ltd
06.2019 - 06.2022
  • Specialized in effectively Grievance Management, complaints, issues related to the overall flight experience.
  • Conducted, managed In-Flight F&B Sales, accountability of Inventory Management, Reporting & Documentation.
  • Supervised & held accountability of Economy Cabin.

Hr recruiter

Jet Airways (I) Ltd
08.2018 - 05.2019
  • Partnering with hiring managers to determine staffing needs.
  • Screening resumes. Administering appropriate company assessments.
  • Making recommendations to company hiring managers, coordinating interviews with hiring managers.
  • Send job offer e-mails and answer queries about compensation and benefits.
  • Act as a consultant to new hires and assist in the induction and orientation program.

Flight Attendant

Jet Airways (I) Ltd
08.2017 - 05.2019
  • Delivered highest levels of professional and specially curated in-flight service to First, Business, CIP, Economy clientele.
  • Ensured smooth, seamless & a highly delightful in-flight experiences to exceed Guest expectations by curating joyous & memorable moments.
  • Improvised set targets for Guest Delight & Guest appreciations by engaging efforts to accomplish maximum Customer retention, and minimize guest complaints & grievances.

BUSINESS PARTNER / ASSOCIATE

ADDICTION BAZAAR (FASHION CLOTHING STARTUP)
02.2016 - 06.2017
  • Managed a whole array of major business avenues like Business planning, Fashion Analysis, Business Development, Social Media Management, etc.
  • Executed Vendor Collaboration, Logistics Management, & Partner Liaising.
  • Ensured smooth, holistic management of existing & potential Customer Relations.

Education

Post Graduate Degree - Public administration

Baba saheb bhimrao ambedkar college

Bachalor of science -

Kanpur University

Skills

  • PR skills
  • Interpersonal & communication skills
  • MS Word
  • MS PowerPoint
  • MS Excel
  • Tally
  • Email Communication
  • Situation Management & Decision-Making Skills
  • Highly adaptive to new environments
  • Different spheres of work

Accomplishments

  • Rewards & Recognition Program Winner on 3 occasions.
  • Several social media, documented guest appreciations & commendations in SpiceJet & Jet Airways.
  • Successfully and indigenously spearheaded a fashion clothing e-commerce startup from scratch & fully established the business with respectable returns within a very short span of time.

Custom

  • Certificate in Entrepreneurship Development Program from (NIESBUD).
  • Diploma in Computer Accounting, Tally.

Timeline

Business Class Flight Attendant

Emirates
06.2022 - 06.2025

SENIOR Cabin Crew

Spicejet Ltd
06.2019 - 06.2022

Hr recruiter

Jet Airways (I) Ltd
08.2018 - 05.2019

Flight Attendant

Jet Airways (I) Ltd
08.2017 - 05.2019

BUSINESS PARTNER / ASSOCIATE

ADDICTION BAZAAR (FASHION CLOTHING STARTUP)
02.2016 - 06.2017

Post Graduate Degree - Public administration

Baba saheb bhimrao ambedkar college

Bachalor of science -

Kanpur University

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