Albin M. Augustine
Dubai
Summary
Accomplished professional with expertise in building operational procedures, procurement systems, and logistical planning. Demonstrates resilience in high-pressure situations while excelling in leadership development and operational strategy. Skilled in customer relationship management, vendor relationships management, and delivering outstanding customer service. Adept at logistics coordination and providing operational support to streamline processes and enhance efficiency. Committed to driving organizational success through strategic planning and effective resource management.
Overview
9
9
years of professional experience
Work history
Reservations & Operations Manager
Bedouin Trips & Tourism LLC
Dubai, United Arab Emirates
2022.11 - Current
- Managed vendor relationships to ensure timely delivery of services.
- Led teams to achieve business objectives on time and within budget constraints.
- Directed safety protocols implementation, created safer workplace conditions.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
Assistant Manager Operations
Travimmo Tourism DMC
Dubai, United Arab Emirates
2017.09 - 2021.05
- Worked with India, Nepal, Africa, Serbia, and UAE region
- Looking into contracting of all the sector with the suppliers, whether Group Departures or Personal Departures. Negotiating with them for the final closure, send all the details accurately to suppliers.
- Availability, on call, in case of emergency.
- Assisting sales team if required.
- Attending VIP clients personally, while finalizing the deal.
- Reporting directly to the Managing Director and carry out work according to their guidance
- Co-ordinating with the Sub Agents and keeping a track of their accounts and bookings.
- Coordinating with the Accounts Department, for the timely payment to FIT or GIT.
- Coordinating with the Accounts Department for checking the status of supplier payment and any other payments, related to agencies.
- Explaining the tour manager, the itinerary and the minutest details of the tour.
- Co-ordinating with visa team, ticketing team, sales team for proper execution after an FIT or GIT is confirmed.
- Training the executive staff of Operations for the proper and accurate execution of back-end processes.
Reservation Executive
Royal Arabian Destination Management Company
Bangalore, India
2016.10 - 2017.08
- To Coordinate with the Sales team appointed for different regions, Visa Team and take the handover of closed files and communicate further with agents for their further procedure.
- Maintain necessary excels and word formats of costings, list of restaurants, hotels, transport agencies, vouchers, itineraries etc.
- To negotiate with suppliers, agents, restaurants, execute the entire group on ground and to see that the tourists had satisfactory experience and the agents give repeated business to the company.
Education
Master of Tourism Administration - Post Graduation
SBRR Mahajana Tourism Development institute
Mysore, KarnatakaBachelor of Tourism Administration - Graduation
SBRR Mahajana Tourism Development institute
Mysore, KarnatakaHigher Secondary Education (PUC) - Science
St. Catherine's higher secondary school
Payyampally, Wayanad, KeralaHigh School Education (SSLC) - Arts
Govt.HSS Arattuthara
Wayanad, KeralaSkills
- Building operational procedures
- Procurement systems knowledge
- Resilience in high-pressure situations
- Leadership development
- Logistics coordination
- Operational strategy
- Customer relationship management
- Vendor relationships management
- Logistical planning
- Operational support
- Outstanding customer service
PERSONAL INFORMATION
Languages Known: English, Hindi, Tamil, Kannada, Malayalam
Timeline
Reservations & Operations Manager
Bedouin Trips & Tourism LLC
2022.11 - Current
Assistant Manager Operations
Travimmo Tourism DMC
2017.09 - 2021.05
Reservation Executive
Royal Arabian Destination Management Company
2016.10 - 2017.08
Bachelor of Tourism Administration - Graduation
SBRR Mahajana Tourism Development institute
Higher Secondary Education (PUC) - Science
St. Catherine's higher secondary school
Master of Tourism Administration - Post Graduation
SBRR Mahajana Tourism Development institute
High School Education (SSLC) - Arts
Govt.HSS Arattuthara