Shristi Karki
Dubai,DU
Summary
Enthusiastic, highly motivated individual with a positive attitude and strong self-learning skills. Known for punctuality and excelling in assisting and interacting with others while fulfilling entrusted duties. Adaptable team leader focused on achieving the organization's mission. Innovative Relationship Manager skilled in developing strategic business opportunities and delivering exemplary service tailored to individual client needs. Respected professional with exceptional knowledge in risk management.
Overview
10
10
years of professional experience
Work History
Senior Relationship Officer
Citibank
01.2024 - Current
- Actively seek out potential customers through various channels, including networking, and referrals.
- Conduct presentations and product demonstrations to showcase the benefits of credit cards and attract new customers.
- Set and achieve sales targets to contribute to the overall revenue goals of the organization. Develop and implement effective sales strategies to maximize credit card sales.
- Build and maintain strong relationships with customers to ensure their satisfaction and loyalty. Address customer queries and concerns promptly, providing excellent customer service.
- Ensure compliance with all relevant regulations and internal policies in the sales process.
- Assist customers in completing necessary documentation and provide guidance on the application process.
- Stay updated on market trends, competitor offerings, and industry developments.
- Attend industry events, conferences, and networking sessions to expand the professional network and generate leads.
- Possess excellent communication skills to effectively convey the benefits of credit card products and build rapport with customers
Sales Operations Executive
Ayman Financing Broker Co LLC
07.2023 - 12.2023
- Launched targeted marketing campaigns based on comprehensive analyses of consumer demographics, improving brand visibility among core audiences.
- Leveraged data-driven insights to optimize pricing strategies, boosting profitability and competitiveness in the market.
After Sales Support/Front Office
First Abu Dhabi Bank
7 2020 - 04.2023
- Processing of account opening, managing reports, validating documents, maintaining business relationships
- Developed and implemented strategies to upsell additional services and accessories to customers during the after-sales process, driving incremental revenue growth.
Senior Sales Officer
First Abu Dhabi Bank
07.2017 - 06.2020
- Achieving sales targets, acquiring new customers, cross-selling, providing customer service, market intelligence, ensuring compliance
Restaurant In charge
Novotel al bustan
01.2015 - 01.2017
- Welcoming guests, recommending sitting arrangements, providing menu, processing orders, handling reservations, customer service, processing invoices
Education
Bachelors - Hotel Management
NATHM
Nepal 04.2001 -
Skills
Interpersonal Skills
Sales Expertise
Marketing Expertise Communication
Public Speaking
Creativity
Relationship Management
Portfolio Management
Customer Service
Time Management
Personal Qualifications
Bachelor's Degree in hotel management from NATHM, Nepal
Technologycomputerskill
- MS Word (Advance)
- MS Excel (Advance)
- PowerPoint (Advance)
- Outlook(Advance) Emails/drafting
- CRM
- Internet Approach(Advance) Online Procurements/ Online Marketing (Social Networks)
Personal Information
- Date of Birth: 08/05/92
- Nationality: Nepal
- Marital Status: Single
Languages
English/Hindi/Nepali
References
References will be gladly furnished upon request
Timeline
Senior Relationship Officer
Citibank
01.2024 - Current
Sales Operations Executive
Ayman Financing Broker Co LLC
07.2023 - 12.2023
Senior Sales Officer
First Abu Dhabi Bank
07.2017 - 06.2020
Restaurant In charge
Novotel al bustan
01.2015 - 01.2017
Bachelors - Hotel Management
NATHM
04.2001 -
After Sales Support/Front Office
First Abu Dhabi Bank
7 2020 - 04.2023
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