AMINA Messaoui
Dubai,UAE
Summary
A highly motivated and multilingual professional with a Master's degree in English and a background in customer-facing roles, including two years as a receptionist and one year as a sales assistant. Seeking a suitable position to revolutionize the customer experience landscape. Eager to implement innovative solutions and technologies that exceed expectations and drive unparalleled customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales assistant
Stradivarius, Dubai Mall
Dubai, UAE
09.2023 - Current
- Applied up-selling and cross-selling techniques to increase sales revenue.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Built strong relationships with regular customers for repeat business and maintain loyalty.
- Monitored display stock levels, replenishing, faced-up shelves and recorded out-of-stock items to fulfil customer demand and to keep a well-stocked sales floor.
- Maintained knowledge of products and features to provide recommendations to customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Front desk receptionist
Four Point Hotel
Setif, Algeria
02.2021 - 07.2023
- Managed front desk operations, including greeting and assisting customers during check-in and out, reservations, guest services, and payment processing.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Address guest inquiries and resolve complaints with a focus on maintaining high satisfaction levels.
- Collaborate with housekeeping and maintenance teams to fulfill guest requests and ensure room readiness.
- Maintain knowledge of local attractions and hotel services to provide personalized recommendations.
- Developed strong relationships with customers fostering loyalty and repeat business.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Boosted monthly revenue by skilfully promoting diverse service options.
Customer service representative
Algerie Telecom
Setif, Algeria
09.2019 - 12.2020
- Assisted customers with inquiries regarding services, billing, and technical support via phone and in-person
- Facilitated customer loyalty programmes to enhance customer retention.
- Maintained up-to-date knowledge, resulting in effective service promotion.
- Offered technical support, leading to enhanced user experience.
- Performed administrative duties contributing towards smooth company operations.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
Master Degree - English Applied Linguistics and Didactics
Mohamed Lamine Debaghine University
Setif, Algeria /2017 - /2022
Skills
- Excellent interpersonal and customer service skills
- familiarity with technological systems, CRM, check-in and Microsoft office suite
- Fluency in several languages
- Ability to maintain composure and professionalism in high-pressure situations
- Multitasking and Time Management
Languages
Arabic
Native
English
Fluent
French
Fluent
Spanish
Intermediate
Certification
- Cisco Networking Academy; Introduction to IoT.
- INCG Business School; Spanish as a Foreign Language.
- Udemy; Mastering Spanish From Beginner to Advanced.
- Saylor Acaedmy; Advanced Level of English.
Timeline
Sales assistant
Stradivarius, Dubai Mall
09.2023 - Current
Front desk receptionist
Four Point Hotel
02.2021 - 07.2023
Customer service representative
Algerie Telecom
09.2019 - 12.2020
- Cisco Networking Academy; Introduction to IoT.
- INCG Business School; Spanish as a Foreign Language.
- Udemy; Mastering Spanish From Beginner to Advanced.
- Saylor Acaedmy; Advanced Level of English.
Master Degree - English Applied Linguistics and Didactics
Mohamed Lamine Debaghine University
/2017 - /2022
Similar Profiles
GHITA CHERKAOUIGHITA CHERKAOUI
Sales Assistant at Dubai Holding Group , StradivariusSales Assistant at Dubai Holding Group , Stradivarius
Alexei CecanAlexei Cecan
Marketing Specialist at Bomb Cosmetics / Essentya Cosmetics Dubai Mall | Dubai, UAEMarketing Specialist at Bomb Cosmetics / Essentya Cosmetics Dubai Mall | Dubai, UAE
Tariq MemonTariq Memon
Guest Service Agent at Address Dubai Mall (Formerly known as Address Fountain Views)Guest Service Agent at Address Dubai Mall (Formerly known as Address Fountain Views)