Amine Amraoui
Airport Services Agent
Dubai
Summary
Customer-focused Passenger Services Agent with 3+ years of experience at Emirates Airline in Dubai. Skilled in passenger handling, check-in, boarding, and premium customer care, ensuring safety compliance, and delivering world-class customer service in fast-paced international airports.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Passenger Services Agent
Emirates Airline
Dubai
08.2023 - Current
- Deliver high-standard check-in and boarding services, ensuring compliance with airline procedures.
- Manage premium transfers, assisting First and Business Class passengers through immigration and lounges.
- Support ramp operations, coordinating safe transfers via apron buses and ensuring accurate passenger headcounts.
- Handle irregular operations such as delays and overbookings.
Customer Service Consultant
Emirates Airline
Dubai
01.2022 - 08.2023
- Processed passenger bookings, amendments, and cancellations with high accuracy.
- Handled payments and special service requests while liaising with relevant departments.
- Issued tickets using in-house reservation and ticketing systems.
Education
Bachelor - Social Sciences
Lounisi Ali University
Blida (Algeria)01.2017
High School Diploma - Foreign Languages
Mahi Mohammed High School
Blida (Algeria)01.2014
Skills
- Airport Operations & Passenger Services
- Check-in & Boarding Procedures
- Premium Passenger Handling (First & Business Class)
- Team player & Punctual
Timeline
Passenger Services Agent
Emirates Airline
08.2023 - Current
Customer Service Consultant
Emirates Airline
01.2022 - 08.2023
Bachelor - Social Sciences
Lounisi Ali University
High School Diploma - Foreign Languages
Mahi Mohammed High School
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