Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AMIR ALE MAGAR

AMIR ALE MAGAR

DUBAI,United Arab Emirates

Summary

Experienced professional focused on delivering exceptional guest service and enhancing customer satisfaction. Consistently resolve guest issues quickly and effectively through strong communication and problem-solving skills. Known for creating welcoming environments and fostering positive guest experiences.

Ambitious individual with knack for communication and problem-solving, seeking to excel as Guest Service Representative. Possesses strong interpersonal skills and customer-focused mindset. Poised to enhance guest experiences and foster positive relations.

Overview

12
12
years of professional experience
9
9
years of post-secondary education

Work History

Guest service representative

Atlantis the palam hotel
07.2022 - Current
  • Collaborated with team members to improve overall guest services efficiency and effectiveness.
  • Managed reservation system proficiently leading to accurate record keeping and data management.
  • Processed payments promptly, reducing waiting time for guests.
  • Enhanced guest experience by providing excellent customer service.
  • Resolved guest queries efficiently, resulting in increased satisfaction rates.
  • Handled booking confirmations meticulously, ensuring no overbooking issues occurred.

Retail sales merchandiser

Arla foods service
doha , Qatar
01.2013 - 11.2017
  • Provided personalised shopping assistance to customers, leading to increased repeat business.
  • Collaborated with store management to plan promotional events for sales boost.
  • Maintained up-to-date product knowledge through regular training sessions, improving customer interaction and sales advice.
  • Improved overall shop floor appearance by implementing effective cleaning schedules.
  • Ensured pricing accuracy across all products, leading to improved customer trust and loyalty.
  • Conducted inventory checks regularly to maintain accurate stock records.
  • Worked closely with suppliers and managed orders timely for efficient restocking process.

Education

High School Diploma - econamic

JMC College
Nepal Pokhara
05.2002 - 06.2011

Skills

  • Knowledge of local attractions
  • Service-Focused
  • Online booking systems use
  • VIP guest services
  • Knowledge of tourism industry
  • Reservation software knowledge
  • Hotel products knowledge
  • Handling cash transactions
  • Event planning assistance

Languages

English
Advanced
Hindi
Proficient (C2)
Arabic
Intermediate

Timeline

Guest service representative

Atlantis the palam hotel
07.2022 - Current

Retail sales merchandiser

Arla foods service
01.2013 - 11.2017

High School Diploma - econamic

JMC College
05.2002 - 06.2011

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AMIR ALE MAGAR