Seeking a management position where my professional experience and education will allow me to make an immediate contribution as an essential part of a progressive company.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Manager/PDC (marketing), Abu Dhabi
E& Etisalat UAE
2024.07 - Current
Lead the Devices domain, defining strategy, roadmap, and execution aligned with business objectives.
Manage end-to-end device product lifecycle, from business requirements to deployment and post-launch optimization.
Own and govern BRDs, UAT cycles, and stakeholder alignment to ensure high-quality deliverables.
Drive cross-functional collaboration across business, IT, vendors, and operations teams.
Monitor KPIs, project milestones, and delivery performance, ensuring timely execution and risk mitigation.
Analyze customer and business data to deliver actionable insights and product enhancements.
Improve customer experience and operational efficiency, reducing complaints and enhancing service quality.
Lead roadmap planning and prioritization based on business value and market needs.
Ensure adoption of best practices in product management and business analysis.
Specialist/PDC-Devices & Innovation
Etisalat UAE (Marketing)
Abu Dhabi
2016.07 - 2024.07
Responsible of writing the business requirements documents required for business analysis, reviewing UAT design test cases, user manual and training staff if needed, aligning and coordinating with different stakeholders.
Developing and executing activities related to end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment.
Proactively monitor, manage and report on execution of deliverables and solve issues.
Use best practices of defining and populating business requirements, to ensure there are no gaps in the requirements submitted to stakeholders.
Solving operational issues and enhance the product with the agreed complaint KPIs as operational support.
Analyses business reports with product owners to understand customer behavior, provide recommendation, and enhance customer experience.
Set long-term strategy of projects roadmap and communicate the strategy to all of relevant participants and stakeholder.
Education
Bachelor - Business Management
The University of Texas at San Antonio
San Antonio, TX
2012.01 - 8 2015
Skills
Microsoft Office PC-MAC - Experienced
Typing in English and Arabic - Expert
Enjoy sharing knowledge - Experienced
Certification
Risk management - Western Michigan University - Oct 2014 - Oct 2014
Project management principles - Masters consulting Inc - Nov 2014 - Nov 2014
Creative thinking and innovation - Etisalat Academy - May 2016 - May 2016
Leadership assessment and decision making - Etisalat Academy - Feb 2016 - Feb 2016
Successful project management - Etisalat Academy - Jan 2017 - Jan 2017
Work ethics - Etisalat Academy - Aug 2017 - Aug 2017
Emotional intelligence course - Etisalat Academy - Nov 2018 - Nov 2018
AI program by Ministry of AI (UAE) - University of Birmingham Dubai campus May 2025 - Sep 2025
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