ANGELIKA SULKOWSKA-DWORAK
Dubai,UAE
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Airport Customer Service Agent
Emirates Airlines
DUBAI, UNITED ARAB EMIRATES
2024.07 - 2025.09
- Facilitated seamless boarding transitions for all passengers.
- First and Business Class: Issued boarding passes promoted and selling Emirates products, Skywards offers and upgrades
- Consistently adhered to safety and security standards during operations.
- Processed customer orders with accuracy and efficiency.
- Demonstrated respect and friendliness while assisting passengers.
- Worked flexible hours, including nights, weekends, and bank holidays.
- Utilised ASconnect system and Microsoft Office for operational tasks.
FLIGHT ATTENDANT- SERVICE SUPERVISOR
BUZZ AIRLINES - RYANIAR GROUP
EUROPE
2019.12 - 2024.06
- Checked safety equipment to ensure passenger safety.
- Promoted duty-free goods and collected payments with POS machine
- Always following safety and security procedures
- Taking care for passenger comfort by maintaining a clean and orderly cabin environment
- Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
- Demonstrated strong leadership skills in managing cabin crew members, fostering a supportive work environment on board.
Education
Bachelor's degree - SAFETY AND SECURITY ON THE AIRPORTS
POLISH AIRFORCE ACADEMY
DĘBLIN 2015.10 - 2019.09
Skills
- Flight booking management
- Customer data privacy
- Service-Oriented mindset
- Airport security standards
- Communication skills
- Problem-solving
- Calm under pressure
- Team building
Certification
- EASA MEDICAL CERTIFICATE
- IATA CABIN CREW ATTESTATION
- NJAM REWARD
- EHL GROUP TRAINING BY EMIRATES
Timeline
Airport Customer Service Agent
Emirates Airlines
2024.07 - 2025.09
FLIGHT ATTENDANT- SERVICE SUPERVISOR
BUZZ AIRLINES - RYANIAR GROUP
2019.12 - 2024.06
Bachelor's degree - SAFETY AND SECURITY ON THE AIRPORTS
POLISH AIRFORCE ACADEMY
2015.10 - 2019.09