ANJALI M M
Summary
Administrative and Finance professional with an MBA in Financial Management and practical experience in banking, educational administration, and career counseling. Skilled in accounting software and MS office tools, with a proven track record of managing financial data, streamlining office operations, and delivering client-focused results. Recognized for accuracy, confidentiality, and adaptability in multicultural environments. seeking an entry level Accountant or administrative Assistant role in Dubai to contribute organizational and analytical expertise to business growth.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Education Counselor & Administrative Assistant
I-TEK Institute of IT Education
Kerala, India
2022 - 01.2023
- Developed and delivered engaging training programs to over 25 participants, resulting in a noticeable 35% improvement in knowledge retention as measured by post-training assessments.
- Built and fostered strong relationships with a diverse group of 80+ students, creating a supportive and inclusive learning environment.
- Efficiently managed an average of 25 daily customer inquiries, reducing resolution time by 18% and enhancing customer satisfaction by 55% through effective prioritization and problem-solving.
- Handled a high volume of 120+ customer inquiries daily, demonstrating exceptional multitasking and organizational skills, resulting in a 92% customer satisfaction rating.
- Assessed student needs through individual counseling sessions and group workshops.
- Developed personalized academic plans to enhance student performance and engagement.
Sales Development Manager
HDFC Life Insurance Company
Kerala, India
01.2019 - 01.2020
- Cultivated and expanded a client base of 150+ clients through consistent follow-up, personalized service, and a deep understanding of client needs.
- Proactively identified new business opportunities by conducting 20+ market analyses and generating 50+ qualified leads, resulting in a 25% revenue growth.
- Consistently exceeded sales quotas by 20%, achieving top performance in lead conversion rate and qualifying for 3 high-profile campaigns.
- Recognized as a top performer with the 'Performer of the Month' award for surpassing sales targets by 35% in the competitive southern region.
- Trained and mentored junior sales team members on best practices and product knowledge.
Education
ICAP - International Computerized Accounting Program
I-Tek Institute of IT Education
India01-2023
MBA - Financial Management
Bharathiar University of Coimbatore
Tamil Nadu,India01.2021
BBA - Finance
Yuvakshetra Institute of Management Studies
Kerala, India01.2018
Skills
- Tally ERP 9
- Peachtree software
- Quick books software
- Data entry
- Client support
- Administrative support
- Experienced with MS Office applications
- Bilingual typing proficiency
- Organizing files
- Collaborative team member
- Employee relations
- Report generation
Websites
Certification
- International Computerized Accounting Program. 2022-2023
- I-Tek Institute of IT Education, India
LANGUAGES KNOWN
Malayalam : Native
English : Professional
Tamil : Intermediate
Hindi : Intermediate
Timeline
Sales Development Manager
HDFC Life Insurance Company
01.2019 - 01.2020
Education Counselor & Administrative Assistant
I-TEK Institute of IT Education
2022 - 01.2023
ICAP - International Computerized Accounting Program
I-Tek Institute of IT Education
MBA - Financial Management
Bharathiar University of Coimbatore
BBA - Finance
Yuvakshetra Institute of Management Studies