ANJANA DEVI
Abu Dhabi
Summary
Detail-oriented Administrative and Healthcare Support Professional with over 4 years of experience in the UAE. Managed front-desk operations, insurance approvals, and medical billing processes while enhancing patient relations and ensuring quality service delivery. Maintained confidentiality and effectively supported healthcare teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Relation Executive
Al Ahalia Medical Group
Abu Dhabi
02.2023 - Current
- Facilitated insurance re-submissions and follow-ups to ensure timely claims processing.
- Helped clarify UAE medical insurance approval process for patients.
- Developed initial knowledge of ICD, CPT, and HCPCS medical coding systems.
- Managed patient inquiries through phone, email, and direct interaction.
- Conducted follow-up calls for appointment reminders and patient engagement.
- Enhanced walk-in patient conversion and streamlined appointment scheduling for optimal patient flow.
- Uphold customer service standards to improve patient experience.
- Upheld customer service standards to improve patient experience.
- Promoted clinic services and preventive health programmes to patients.
- Assisted front office and reception operations during peak hours.
- Supported development of healthcare marketing strategies, resulting in increased patient visits and improved clinic visibility.
Patient Relations Officer
Bareen International Hospital
Abu Dhabi
01.2022 - 12.2022
- Maintained professionalism and clear communication, enhancing patient experience.
- Coordinated patient flow to effectively reduce waiting times.
- Facilitated registration of patients for PCR testing, ensuring a smooth process.
- Ensured compliance with DHA/DOH and clinic protocols during PCR registration procedures.
- Entered patient details into the healthcare management system with attention to detail.
- Supported doctors, nurses, and reception teams in daily operations.
- Verified personal identification documents for accuracy.
Administrative Assistant
Cosmo Engineering Co.
Kochi Refinery, Kerala
01.2020 - 02.2021
- Organised employee documentation and facilitated office coordination for smooth operations.
- Coordinated HR activities, including interview scheduling and maintained accurate employee records.
- Screened resumes and addressed employee queries to ensure timely resolution.
CAD Engineer
CAD Point Engineering Solutions
Kerala
06.2018 - 07.2019
- Designed and developed comprehensive 2D and 3D engineering models to meet project specifications.
- Conducted peer reviews, enhancing design quality and accuracy through collaborative feedback.
- Managed CAD document control, ensuring all drawings were up-to-date and compliant with industry standards.
- Delivered technical support for CAD-related queries, aiding in swift resolution of operational challenges.
- Used AUTOCAD to prepare high-quality project drawings.
Education
Bachelor of Science - Zoology
Capital University
Delhi, IndiaElectrical & Electronic Engineering -
Amrita College of Engineering & Technology
Tamil NaduHigher Secondary -
Kerala State Board
KeralaSSLC -
Kerala State Board
KeralaSkills
- Medical insurance processing
- Appointment scheduling
- Patient interaction
- Healthcare compliance
- Data entry accuracy
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Office administration
- Time management
- Customer and client relations
- Problem solving
- Tally ERP 9
Certification
- Medical Coding Certification Course
- AutoCAD Certification Course
- MEP (Mechanical, Electrical & Plumbing) Certification Course
- QA/QC Certification Course
- Tally
References
Mr. Ajay Mohan, Al Ahalia Medical Centre
Languages
English
Hindi
Malayalam
Arabic
Tamil
Timeline
Guest Relation Executive
Al Ahalia Medical Group
02.2023 - Current
Patient Relations Officer
Bareen International Hospital
01.2022 - 12.2022
Administrative Assistant
Cosmo Engineering Co.
01.2020 - 02.2021
CAD Engineer
CAD Point Engineering Solutions
06.2018 - 07.2019
Bachelor of Science - Zoology
Capital University
Electrical & Electronic Engineering -
Amrita College of Engineering & Technology
Higher Secondary -
Kerala State Board
SSLC -
Kerala State Board