Listening to Music
Annu Lepcha
Retail Customer Service Executive
Sharjah
Summary
Committed and hardworking Retail Customer Service Specialist with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Cashier Cum Customer Service Executive
Indian Palace restaurant
Sharjah
12.2022 - Current
- Welcomed customers and helped determine their needs.
- Greeted customers entering the hotel and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Handling customer complaints or questions regarding menu items, specials, or prices
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash and card transactions to complete customer purchases.
- Maintained current knowledge of promotions and highlighted sales to customers.
Crew Leader
Mc Donalds
Bahrain
03.2015 - 05.2021
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Maintain budgets and looked for optimizing the budgets.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Trained employees in time management and proper ways to complete job duties.
- Create a positive team atmosphere among team members
- Ensure all food safety procedures are strictly well maintained and followed..
- Conducting weekly meeting to communicate issues weekly goals,answering and resolving customer questions and concerns.
Customer Executive
Vodafone franchise and Airtel
Kolkata
01.2013 - 02.2015
- Handling customer complaints, customer feedback, providing appropriate solutions and alternatives within the deadlines and following up to ensure effective resolutions are provided.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email and online chat.
- Developed working relationships with customers while assisting with account management duties.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Described product and service details to customers to provide information on benefits and advantages.
- Provide accurate, valid and complete information by using the right methods/tools
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Education
Bachelor of Arts -
Calcutta University
Kolkata 06.2009 - 01.2010
Higher Secondary -
W.B.C.H.S
Kolkata 06.2008 - 01.2009
Madhyamik -
W.B
Kolkata 06.2006 - 01.2007
B.S.E - undefined
Skills
Creative problem solving
Product knowledge
Inventory management
Sales expertise
Retail store support
Money handling abilities
Payment collection
Accomplishments
- Certifications:
- Crew Trainer Development Program
- Shift Management Excellence Course
- Advance Shift Management Course
Interests
Dancing
Travelling
Timeline
Cashier Cum Customer Service Executive
Indian Palace restaurant
12.2022 - Current
Crew Leader
Mc Donalds
03.2015 - 05.2021
Customer Executive
Vodafone franchise and Airtel
01.2013 - 02.2015
Bachelor of Arts -
Calcutta University
06.2009 - 01.2010
Higher Secondary -
W.B.C.H.S
06.2008 - 01.2009
Madhyamik -
W.B
06.2006 - 01.2007