Summary
Overview
Work history
Education
Skills
Languages
Timeline
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ANSAR MEHMOOD

ANSAR MEHMOOD

DUBAI,UAE

Summary

Dedicated Customer Services Representative with 4 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work history

Customer service representative

Retrix IT Services Est.
Dubai, UAE
02.2023 - 06.2024
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Ensured smooth running of operations with timely preparation of reports.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Streamlined processes through efficient record keeping.
  • Collaborated with sales team to maximise product visibility and sales.
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Performed administrative duties contributing towards smooth store operations.
  • Answered customer telephone calls promptly and improved on-hold wait times.

Office clerk

Ghulam Qadir Cleaning Services.
Dubai, UAE
12.2020 - 12.2022
  • Improved office efficiency by maintaining and updating filing, inventory, mailing, and database systems.
  • Managed reception area for smooth client interaction.
  • Enhanced customer satisfaction with prompt responses to telephone, email, mail and in-person enquiries.
  • Maintained supplies by checking stock to determine inventory levels; anticipated requirements; placed orders; verified receipt; stocked items.
  • Managed petty cash payments thus facilitating smoother day-to-day operations.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Received and screened high-volume internal and external communications, calls and email.

Call centre agent

Travel Channel
Lahore, Pakistan
05.2014 - 12.2019
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Ensured smooth running of operations with timely preparation of reports.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Utilised multi-line telephone systems for efficient call handling.
  • Increased client trust by providing accurate product information.
  • Streamlined communication with customers to understand needs better.
  • Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
  • Built long-term client relationships through exceptional customer service skills.
  • Achieved daily performance targets, aiding department progression towards sales goals.

Education

Diploma - Information Technology

PBTE
Lahore
06.2008 - 05.2009

High School Diploma -

BISE
Gujranwala

Skills

  • Microsoft office suite familiarity
  • Order processing capability
  • Email correspondence expertise
  • Efficient telephonic etiquette
  • Social media engagement competency
  • Client retention strategies
  • Clear decision making
  • Complaint resolution
  • CRM software proficiency
  • Cash handling
  • Invoice processing
  • Team Leadership
  • POS Systems
  • Microsoft Office
  • Social media marketing
  • Marketing
  • Knowledge of CRM , Saber , IDS

Languages

English
Fluent
Hindi
Fluent
Urdu
Fluent
Punjabi
Fluent

Timeline

Customer service representative

Retrix IT Services Est.
02.2023 - 06.2024

Office clerk

Ghulam Qadir Cleaning Services.
12.2020 - 12.2022

Call centre agent

Travel Channel
05.2014 - 12.2019

Diploma - Information Technology

PBTE
06.2008 - 05.2009

High School Diploma -

BISE

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ANSAR MEHMOOD