Areeba Sherwani
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in tactful negotiation, dispute management, and outstanding customer service. Demonstrates proficiency in Microsoft Office and Excel, with a strong focus on quality assurance controls and logistical planning. Adept at leading teams, resolving conflicts, and providing staff education and training. Bilingual capabilities enhance client-focused communication, ensuring effective verbal articulation and strong written communication. Committed to maintaining a positive disposition and resilience in stressful situations while proactively managing order processing and delivery timeframe estimation.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Customer Service Representative
Haward Technology Middle East
Ajman
2023.08 - 2025.01
- My role was essential in maintaining customer satisfaction, compliance, and overall organizational excellence.
- Skills:
- Addressing customer queries
- Quotation and follow up with clients
- Providing solutions to client problems
- Documentation and report writing
- Process monitoring and inspection
- Risk assessment and corrective action planning
- Team collaboration and communication
- Cross functional coordination between teams
Education
Bachelor of Arts - Psychology
The Bhopal School of Social Sciences
Bhopal, India 2021.12 - 2023.05
Skills
- Tactful negotiation
- Telephone manners
- Dispute settlements tactfulness
- Positive disposition
- Courtesy etiquette
- Microsoft suite expertise
- Effective verbal articulation
- Strong written communication
- Resilience to stressful situations
- Patient attitude
- Proactive follow-up behaviour
- Order processing capability
- Delivery timeframe estimation
- Email correspondence expertise
- Email administration
- Client-Focused approach
- Bilingual or multilingual
- Invoice processing
- Problem-solving
- Team Leadership
- Public speaking
- Conflict Resolution
- Microsoft Office
- Dispute management
- Logistical planning
- Outstanding customer service
- Excel proficiency
- Staff education and training
- Creative problem solving
- Data entry proficiency
- Highly efficient
- Quality Assurance (QA) controls
Languages
English
Native
Hindi
Native
Urdu
Native
Certification
- Effective Communication and Reporting from Haward Technology Middle East.
- Preparing to Manage Human Resources from University of Minnesota.
- Anxiety-Related Disorders from American Psychological Association (APA).
- Disorders Due to Substance Use and Addictive Behaviors From American Psychological Association (APA).
Timeline
Customer Service Representative
Haward Technology Middle East
2023.08 - 2025.01
Bachelor of Arts - Psychology
The Bhopal School of Social Sciences
2021.12 - 2023.05