ARLENE JOY CASALAN-OJANO
Dubai
Summary
Organized and results-driven Sales Coordinator with experience supporting sales teams to achieve targets. Skilled in managing client relationships, coordinating sales activities, and streamlining processes to improve efficiency. Known for taking initiative, using critical thinking, and improving workplace efficiency. Thrives in fast-paced environments by effectively managing multiple tasks. Skilled in maintaining filing systems, preparing correspondence, and creating accurate reports.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regional Sales Coordinator
RIXOS HOTELS GCC
11.2023 - Current
- Deliver seamless administrative support to the Regional Sales Team – managing their complex calendar, coordinating meetings, internal communications and all engagements
- Manage all travel logistics – booking international flights, accommodations, and itineraries, with a focus on efficiency and cost-effectiveness
- Prepare detailed sales reports, maintain an organized and current record of sales leads and contracts, and deliver timely updates to the sales management team
- Drive efficient cross-departmental collaboration (IT, Finance, HR, F&B, Engineering) to proactively address and support the sales team’s requirement
- Skilled in utilizing Maestro/HRMS, Micros Fidelio, Materials Control, and Onex software to enhance operational efficiency and support
- Lead site inspections and product knowledge for new and existing clients, delivering exceptional experiences and ensuring satisfaction
Hygiene Officer
SHOPPEX TRADING LLC
06.2023 - 10.2023
- Drive HACCP compliance by updating SOPs, managing audits, and leading CAPA and Root Cause Analysis initiatives
- Oversee efficient warehouse operations, ensuring calibration, temperature controls, inventory accuracy, and strict hygiene standards
- Spearhead product quality assurance during dispatch and delivery, ensuring top-tier standards
- Resolve product complaints through thorough Root Cause Analysis and implement targeted corrective actions
- Handle key administrative duties, including LPO processing, invoice verification, supplier/client database management, and GHP record oversight
Company Pharmacist
AVON COSMETIC INC
11.2022 - 06.2023
- Oversee end-to-end review of technical dossiers and product registration to support product launch projects for local, global, and regional teams
- Proactively manage product complaints and inquiries, facilitate government audits/inspections, and champion the implementation of quality management systems
- Support logistics operations by handling quotations, verifying invoices, and overseeing delivery and dispatch processes
- Coordinate and execute trade events and corporate gatherings to boost company visibility and foster networking opportunities
Quality Control and Regulatory Manager
HELIX PHARMACEUTICAL INC
01.2017 - 06.2022
- Manage product registrations, license renewals, pharmacovigilance, product complaints, SOP updates, government audits, and ensure adherence to GMP and ISO standards
- Supervise logistics and imports operations
- Manage the President’s calendar, coordinate meetings, arrange travel (flights, hotels, tours), prepare reports, and create presentations
- Maintain confidentiality and discretion in handling all business and personal information
Regulatory Affairs Executive
IMED GLOBAL SOLUTIONS
08.2012 - 12.2016
- Served as Local Regulatory Affairs Manager at Johnson & Johnson Philippines, overseeing product registrations with the FDA for consumer products, OTC drugs, household remedies, food, and cosmetics
- Led new product innovation and development, collaborating with global and regional teams
- Managed regulatory intelligence to ensure compliance with local and international standards
Corporate Pharmacist & Telemarketer
UNICOMMERCE XPRS COMPANY INC.
06.2011 - 06.2012
- Act as a liaison between government agencies and the company, ensuring regulatory compliance for licenses and product registrations
- Conduct outbound calls to potential customers, promote products, generate leads, and follow up with existing clients to close sales
Education
BACHELOR OF SCIENCE - PHARMACY
MANILA CENTRAL UNIVERSITY
04.2010
Skills
- Product knowledge
- Market strategy
- Market research
- Relationship building
- Communication skills
- Office management
- Records management
- Supply Chain
- Project management
- Custom Relation
- Technical skills
- Government Liaison
- Product Management
- Quality Assurance
- Compliance
- Event Handling
- Regulatory
- Driving Ability
Certification
Registered Pharmacist, Philippines, 82.93%
Languages
- English, Professional
- Tagalog, Native
Personal Information
- Age: 34
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Religion: Christian
Timeline
Regional Sales Coordinator
RIXOS HOTELS GCC
11.2023 - Current
Hygiene Officer
SHOPPEX TRADING LLC
06.2023 - 10.2023
Company Pharmacist
AVON COSMETIC INC
11.2022 - 06.2023
Quality Control and Regulatory Manager
HELIX PHARMACEUTICAL INC
01.2017 - 06.2022
Regulatory Affairs Executive
IMED GLOBAL SOLUTIONS
08.2012 - 12.2016
Corporate Pharmacist & Telemarketer
UNICOMMERCE XPRS COMPANY INC.
06.2011 - 06.2012
BACHELOR OF SCIENCE - PHARMACY
MANILA CENTRAL UNIVERSITY
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