Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Personal Information
Timeline
Generic
Artur Kazmirchuk

Artur Kazmirchuk

Dubai

Summary

10 + years of experience in very famous and unique places:

The Biggest Night Club in Qatar

The Best Ship in a world of 2020

The Best Venue in Abu Dhabi 2022

Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

Passionate, using proven hospitality expertise to provide first-class customer experiences. Combines exceptional planning, strategy and leadership abilities to develop outstanding service teams. History developing under-performing restaurants into reputable, profitable businesses.

Goal-oriented hospitality leader experienced in running profitable restaurants with proven success in building reputation for quality and service.

Venue Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Food service professional adept at FOH and BOH operations.

Overview

8
8
years of professional experience

Work History

Multi-Unit Operation Manager

Bla Bla Restaurant
09.2024 - Current
  • Supervised daily operations across multiple locations to ensure compliance with company standards.
  • Developed and implemented training programs to enhance staff performance and operational efficiency.
  • Analyzed operational workflows to identify areas for process improvement and cost reduction.
  • Coordinated inventory management systems to optimize stock levels and minimize waste.
  • Collaborated with senior leadership to define operational objectives and align resources accordingly.
  • Facilitated regular meetings with unit managers for performance reviews, sharing best practices, and addressing any operational challenges.
  • Improved overall store performance by implementing efficient multi-unit operations strategies and streamlining communication processes among units.

General Restaurant Manager

The Heart Of Europe
06.2023 - 08.2024

In charge of 3 venues;

. Develop a business plan

· Develop a risk management framework, policy, and process

· Develop and establish a financial budget and plans

· Develop and maintain business continuity strategies, policies, and guidelines

· Develop managers and high potential employees through organizational talent capability review

· Develop a service recovery framework

· Drive customer loyalty for service excellence

· Drive service quality and customer satisfaction

· Establish and maintain strategic business partner relationships

· Establish business continuity processes

· Establish business strategies for the business function

· Facilitate innovation and lead managers to manage change

· Facilitate innovation process within the organization

· Foster business relationships and organizational diversity

· Lead outlet managers to develop organizational and governance strategies

· Manage compliance with food and beverage hygiene policies and procedures

· Oversee revenue and expenditure management

· Oversee and manage the outlets’ Profit and Loss by meeting monthly sales target

· Provide leadership during crisis situations

· Resolve conflicts with stakeholders

· Strategize service operations

Venue Manager (The best PUB in Abu Dhabi 2022)

Solutions Leisure Company/ Lock Stock and Barrel
09.2021 - 06.2023
  • Training and coaching of employees Distribution of duties between employees, personnel training;
  • Control of personnel Selection of personnel or its approval
  • Personnel management (scheduling of work, training, control of work processes and compliance with Institution standards)
  • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines Maintain a Budget
  • Train and Oversee Staff
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Analysed operations to improve restaurant efficiency and service levels.

Restaurant Manager( The biggest Hilton in Qatar)

Hilton Hotel
08.2020 - 08.2021
  • Coordinating daily restaurant management operations
  • Delivering superior food and beverage service and maximizing customer satisfaction
  • Responding efficiently and accurately to restaurant customer complaints
  • Coordinate daily Front of the House and Back of the House restaurant operations PHOTO Regularly review product quality and research new vendors
  • Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant's good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses, Solution Company/Lock
  • Stock and Barrel
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.

Bar Manager (The Best Cruise Ship in world 2020)

Cruise Ship
12.2019 - 07.2020
  • All around the world |
  • Duties:
  • Compliance with fire safety measures, work with regulatory authorities;
  • Work with providers; Control of work with social networks, guests' questions, reviews Drawing up reports Personnel management (scheduling of work, training, control of work processes and compliance with Institution standards)
  • Control of equipment operation and quality of prepared dishes
  • Control of the timing of the sale of finished products
  • Communication with visitors Preparation of the necessary documents and reporting.
  • Strategised long-term business needs by gathering guest relations feedback for process improvements.
  • Ordered beverage and equipment stock by analysing sales and customer trends.
  • Maintained faultless customer service through proper staff training and development.
  • Mitigated health risks and reduced safety hazards by creating clear cleaning and sanitisation schedules.
  • Negotiated supplier contracts, managed budgets and controlled inventory.

Restaurant Manager

Stella Di Mare Hotel
05.2018 - 11.2019
  • Preparation of the institution for opening and closing;
  • Distribution of duties between employees, personnel training; control of personnel Selection of personnel or its approval Receiving guests - if the establishment does not have a hostess Control over the organization in restaurant and off- site events Decoration of the hall for the holidays and the organization of performances by invited artists;
  • Planning menus Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines;
  • Promoting and marketing the business;
  • Promote the brand in the local community through word- of-mouth and restaurant events
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.

Education

Certificate of Higher Education - Hospitality

Ukrainian National University
Ukraine
05.2015

Skills

  • Front of House (FOH) recruitment
  • Performance improvement
  • Passion for customer satisfaction
  • Strong work ethic
  • Front of House (FOH) training
  • Service-orientated
  • Wage management
  • Food plating and presentation
  • Cost-controls
  • Project budgeting
  • Food preparation and safety
  • Restaurant cost control
  • Hospitality business management
  • Conflict resolution techniques
  • Staff scheduling
  • Results-orientated
  • Hospitality
  • Financial governance
  • Business growth
  • Health and food service regulations knowledge

Additional Information

  • PROFILE

Languages

Russian
Master or proficient
C2
English
Fluent
C1
Ukrainian
Bilingual or Proficient (C2)

Personal Information

Timeline

Multi-Unit Operation Manager

Bla Bla Restaurant
09.2024 - Current

General Restaurant Manager

The Heart Of Europe
06.2023 - 08.2024

Venue Manager (The best PUB in Abu Dhabi 2022)

Solutions Leisure Company/ Lock Stock and Barrel
09.2021 - 06.2023

Restaurant Manager( The biggest Hilton in Qatar)

Hilton Hotel
08.2020 - 08.2021

Bar Manager (The Best Cruise Ship in world 2020)

Cruise Ship
12.2019 - 07.2020

Restaurant Manager

Stella Di Mare Hotel
05.2018 - 11.2019

Certificate of Higher Education - Hospitality

Ukrainian National University
Artur Kazmirchuk