Arwa Azzabi
Dubai,United Arab of Emirates
Summary
Professional Sales Associate and Sales Executive with 6 years experience, I have strong track of meeting sales targets and delivering excellent customer service. Skilled in product knowledge,customer relationship building and teamwork to ensure customer satisfaction.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Sales officer
AL SHAMSI HOLDING - JAKADI
DUBAI, UAE
12.2024 - Current
- Analysed sales data to identify areas for improvement.
- Drafted detailed sales reports for management review.
- Organised product demonstrations for potential customers, generated interest in products.
- Contributed to annual sales targets through diligent follow-up on leads.
- Increased sales volume by cultivating strong relationships with clients.
- Analysed sales reports to identify trends and update strategies.
Sales Executive
SENZONE PERFUMES & COSMETICES
DUBAI, UAE
04.2024 - 09.2024
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Built rapport with new and existing customers to boost client retention.
- Promoted customer loyalty scheme at checkout.
- Accepted card and cash payments in POS register system.
- Managed customer lines for minimum wait times and high satisfaction.
- Helped customers obtain specialised help for refunds and exchanges.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
Sales Associate
Al Shaya International Company - H&M
Dubai, United Arab of Emirates
02.2021 - 03.2024
- Boosted product sales by offering selection guidance to customers.
- Managed customer lines for minimum wait times and high satisfaction.
- Carried out active selling from initial customer greeting.
- Understood customer needs to craft exceptional sales journeys.
- Prepared invoices for customers with large orders or special sales types.
- Helped customers obtain specialised help for refunds and exchanges.
- Built long-term relationships with customers and generated referrals from existing clients.
- Established and maintained positive, profitable client relationships through superb communication.
- Accepted card and cash payments in POS register system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied positive customer service approach to increase satisfaction levels.
- Completed customer orders with speed and accuracy.
Education
Bachelor of Laws - LLB - Higher Institute of Legal Studies
Universite De Gabes
09.2012 - 06.2016
Skills
- Customer service
- Communication skills
- Team building
- Problem-solving
- Refund and exchange processing
- Service promotions
- Store opening and closing
- Cash handling
Languages
French
Fluent
Arabic
Native
English
Fluent
Timeline
Sales officer
AL SHAMSI HOLDING - JAKADI
12.2024 - Current
Sales Executive
SENZONE PERFUMES & COSMETICES
04.2024 - 09.2024
Sales Associate
Al Shaya International Company - H&M
02.2021 - 03.2024
Bachelor of Laws - LLB - Higher Institute of Legal Studies
Universite De Gabes
09.2012 - 06.2016
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