Ashan Dissanayaka
Dubai,United Arab Emirates
Summary
Accomplished professional with extensive expertise in event planning, menu development, and food presentation aesthetics. Demonstrates strong leadership style and proficiency in staff scheduling techniques, ensuring efficient operations. Adept in budgeting and accounting, with a thorough understanding of employment laws and food safety regulations. Skilled in wine pairings and table setting standards, committed to delivering exceptional dining experiences. Career goal: to leverage comprehensive skills in a dynamic hospitality environment to drive excellence and innovation.
Highly motivated Restaurant Supervisor with 6 years of experience proactively leading a team. Track record of improving sales through exceptional customer service and attention to detail. Ability to work efficiently and professionally with personality. RESTAURANT SUPERVISOR with exceptional leadership and management style. Consistently improves customer experiences by training teams to meet high standards. Oversees smooth and efficient shifts through solid planning and budgeting.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Multi- Restaurant Supervisor/ Bar supervisor
Anantara World Island Resort
Dubai
09.2022 - 03.2025
- Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily
- Overseeing all the issues pertaining to a patron's dining experience, such as quality control, staff management, Monthly inventory, health and safety regulations according government standards
- Enforce restaurant policies and standing operating procedures, employee conduct, and operational guideline according to company guideline
- Stay updated on industry trends, competitor activities, and customer preferences to identify areas for improvement and implement innovative strategies to enhance the restaurant's performance
- Maintain a positive and welcoming atmosphere for customers, addressing concerns and ensuring satisfaction
- Established effective communication channels between front and back of house teams for smoother operation.
- Trained new staff members, leading to improved service standards.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Fostered team cohesion through regular communication and feedback sessions.
Restaurants and In villa dining Supervisor
Banana Island Resort Doha by Anantara
Doha
09.2018 - 07.2022
- Working as an inter-department Job coach with the training department
- Ensure professionalism & high Quality is continually maintained
- Analyze all guest requirements and prepare plans to resolve customer-related issues and satisfy guests
- Monitoring comments from the guest to improve the standards
- Identifying areas of the business where improvement can be done by training platform
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Established effective communication channels between front and back of house teams for smoother operation.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
Restaurants Captain
Banana Island Resort Doha by Anantara
Doha
08.2017 - 09.2018
- Assist in managing/handling guest restaurant reservations
- Good knowledge of menu (food and beverage) and presentation standards; offer menu recommendations upon request and aptly suggest additional options
- Constantly ensure the cleanliness and organization of work areas, chinaware, silverware, glassware, and that the whole restaurant is always kept presentable
- Record transaction/orders in Point of Sales terminal at the time of order
Restaurant Waiter
Banana Island Resort Doha by Anantara
Doha
10.2015 - 07.2017
- Ensure that the whole restaurant is always kept clean, organized and presentable at all times
- Routine inspection of all outlet equipment to assure all are in proper working condition and prepare a list of equipment in need of repair and maintenance
- Checked with customers to ensure that they are enjoying their meals and take action to correct any problems
- Presented menus to patrons and answer questions about menu items, making recommendations upon request
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
- Conducted inventory checks regularly to maintain stock levels.
- Worked effectively under pressure during peak hours, ensuring timely services.
Apprentice Chef
Heritance Ayurveda Maha Gedera
Aluthgama
07.2012 - 12.2013
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Consistently adhered to quality expectations and standards
- Training under the direction of a chef assisted in making entrée and at times was given the responsibility to perform independent duties
Education
BBA - Tourism and hospitality Management
Finwin Edu Campus
08.2024 - Current
Higher Diploma - Hospitality Administration/Management, Hotel Management in hospitality
Cambridge Academy of Professional Managers
01.2017 - 12.2018
Diploma - Restaurant/Food Services Management, Professional Cookery, housekeeping, Reception
Sri Lanka Institute of Tourism & Hotel Management
01.2012 - 12.2014
Skills
- Staff scheduling techniques
- Knowledge of wine pairings
- Budgeting and accounting
- Event planning expertise
- Understanding of employment laws
- Food safety regulations
- Table setting standards
- Food presentation aesthetics
- Strong leadership style
- Menu development expertise
- Ordering supplies
Custom
References available upon request
Personal Information
- Date of birth: 08/26/91
- Nationality: Sri Lankan
Accomplishments
STAR EMPLOYER OF THE LQA IN 2025.
Certification
WSET LEVEL -2 WINE AND SPIRITS
Timeline
BBA - Tourism and hospitality Management
Finwin Edu Campus
08.2024 - Current
Multi- Restaurant Supervisor/ Bar supervisor
Anantara World Island Resort
09.2022 - 03.2025
Restaurants and In villa dining Supervisor
Banana Island Resort Doha by Anantara
09.2018 - 07.2022
Restaurants Captain
Banana Island Resort Doha by Anantara
08.2017 - 09.2018
Higher Diploma - Hospitality Administration/Management, Hotel Management in hospitality
Cambridge Academy of Professional Managers
01.2017 - 12.2018
Restaurant Waiter
Banana Island Resort Doha by Anantara
10.2015 - 07.2017
Apprentice Chef
Heritance Ayurveda Maha Gedera
07.2012 - 12.2013
Diploma - Restaurant/Food Services Management, Professional Cookery, housekeeping, Reception
Sri Lanka Institute of Tourism & Hotel Management
01.2012 - 12.2014
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