Ashraf Elhassanin
dubai,UAE
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Friendly Waiter with knack for creating welcoming dining experiences. Skilled in managing busy sections, ensuring timely service, and fostering positive guest interactions. Known for enhancing customer satisfaction through attentive service and problem-solving.
Overview
2
2
years of professional experience
Work History
Waiter
Italiano Cafe
Egypt
03.2022 - 03.2023
- Delivered excellent customer service through friendly and polite interaction.
- Managed table settings for optimal dining experience.
- Relayed feedback from customers to management for continuous improvement.
Waiter
Estabena Restaurant
Egypt
01.2021 - 02.2022
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Remained calm under pressure, ensuring better performance during peak hours.
- Accommodated special dietary requests, enhancing customer dining experience.
- Relayed feedback from customers to management for continuous improvement.
- Explained dish components clearly to inform customers' decisions.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Liaised with kitchen staff for prompt order delivery to customers.
- Assisted in food preparation, resulting in timely service delivery.
- Managed table settings for optimal dining experience.
Education
Bachelor of Arts - Arts
Faculty of Arts
EgyptSkills
- Food and beverage specialist
- Extensive hospitality background
- Section management
- Point Of Sale system operation
- Effective sales techniques
- Menu memorisation
- Food safety understanding
- Advanced beverage knowledge
- Food ingredients expert
Languages
English
Fluent
Arabic
Fluent
Timeline
Waiter
Italiano Cafe
03.2022 - 03.2023
Waiter
Estabena Restaurant
01.2021 - 02.2022
Bachelor of Arts - Arts
Faculty of Arts
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