DANIEL KOFI AZIGO
Abu Dhabi, United Arab Emirates,U.A.E
Summary
Skilled Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunity.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Waiter
Le Patchouli Specialty Coffee
Abu Dhabi, United Arab Emirates
07.2021 - Current
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Waiter
Il Café De Roma
Abu Dhabi, United Arab Emirates
10.2016 - 02.2020
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Waiter Bartender
Vida Café -Accra
Accra, Ghana
01.2014 - 09.2016
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Displayed products on shelves and displays to encourage purchases.
Education
High School Diploma - General Art
St. Paul Senior High School
Ghana 08.2010 - 09.2013
Junior School - General Education
KANISHIE JUNIOR HIGH SCHOOL
Ghana 05.2001 - 06.2010
Skills
- Food and beverage specialist
- Barista experience
- Food and beverage service
- Table service
- Food ingredients expert
- Highly responsible and reliable
- Point Of Sale system operation
- Food hygiene protocol
- Interpersonal skills
- Food and beverage knowledge
- Fine dining experience
- Efficient under pressure
- Efficient payment processing
Languages
English
Fluent
Timeline
Waiter
Le Patchouli Specialty Coffee
07.2021 - Current
Waiter
Il Café De Roma
10.2016 - 02.2020
Waiter Bartender
Vida Café -Accra
01.2014 - 09.2016
High School Diploma - General Art
St. Paul Senior High School
08.2010 - 09.2013
Junior School - General Education
KANISHIE JUNIOR HIGH SCHOOL
05.2001 - 06.2010
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