Asif Jahangir Khan

Assisted in generating over AED 1 billion in off-plan sales across key master communities.

Supported operations at developer sales centre and enhanced client experience.

Facilitated broker onboarding and contributed to allocation strategies.

Aided in managing portfolios for high-net-worth investors, including waterfront and branded residences.

Conducted client meetings at sales centres and virtually via Zoom.

• Assisted in project launches, broker-exclusive events, and roadshows.

• Managed customer relationships to achieve high satisfaction rate.
• Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
• Liaised with property owners and prospective new customers.
• Conducted intensive property market research to stay abreast of trends and developments.
• Monitored property market trends to accurately anticipate and meet customer demand.

• Developed plans and strategies to promote continuous improvement.
• Applied positive customer service approach to increase satisfaction levels.
• Leveraged strategic networking to create new business opportunities.
• Consistently arrived at work on time and ready to start immediately.
• Managed teams by overseeing hiring, training and professional growth of employees.

• Promoted company values and vision, ensuring full team adherence and investment.
• Developed and implemented strategic processes for improved productivity and profitability.
• Expertly led teams of 6 to successfully achieve productivity KPIs.
• Delegated tasks to make best use of individuals' skills.
• Coached team members through new or difficult workflows.

• Performed cashier duties, including balancing and end-of-day banking.
• Improved customer retention by 90%, through service and account management.
• Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
• Handled in-person, email and mailed correspondence.
• Listened actively to offer accurate information and best solution to their needs.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Implemented customer follow up to uphold service standards.