Ayesha Tabassum
Customer Care
Dubai,UAE
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Accomplished Customer Service Representative of 7 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Customer service representative
Emirates Islamic Bank
Dubai, UAE
2025.09 - Current
- Managed high volume of inbound calls for quick resolution of customer issues.
- Performed administrative duties contributing towards smooth store operations.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
Customer care representative
Citibank
Dubai, UAE
2024.07 - 2025.07
- Promoted cross-departmental collaboration for improved service delivery.
- Exhibited excellent problem-solving skills for effective dispute resolution.
- Conducted outbound calls courteously to resolve outstanding matters.
- Handled sensitive information confidentially to protect customer privacy rights.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Delivered exceptional service with timely responses to queries.
- Oversaw training initiatives for new hires; established standard operating procedures.
- Identified potential sales opportunities during routine interactions to boost revenue growth.
- Prioritised tasks to meet and exceed company objectives and goals.
- Navigated multiple software systems proficiently, enhancing task completion speed.
- Established rapport with customers to encourage repeat business.
Customer support specialist
Mashreq Bank
Dubai, UAE
2022.09 - 2024.04
- Conducted frequent follow-ups to ensure complete resolution of issues and overall customer satisfaction.
- Developed personalised solutions to ensure customer satisfaction at all times.
- Utilised various CRM systems to improve efficiency.
- Streamlined processes for quicker problem-solving and improved productivity.
Administrator/Accountant Executive
Bright Used Cooking Oils
Dubai, UAE
2021.11 - 2022.08
- Increased efficiency of document retrieval with a well-organised filing system.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Assisted senior administrators to effectively coordinate large-scale events.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
Education
Master of Psychology - Applied Psychology
UNIVERSITY IF THE PUNJAB
Lhr Pakistan 2018.09 - 2020.10
Skills
- Email administration
- Data entry proficiency
- Email correspondence expertise
- Problem-solving
- Team Leadership
- Microsoft Office
- Excel proficiency
Languages
English
Proficient (C2)
Timeline
Customer service representative
Emirates Islamic Bank
2025.09 - Current
Customer care representative
Citibank
2024.07 - 2025.07
Customer support specialist
Mashreq Bank
2022.09 - 2024.04
Administrator/Accountant Executive
Bright Used Cooking Oils
2021.11 - 2022.08
Master of Psychology - Applied Psychology
UNIVERSITY IF THE PUNJAB
2018.09 - 2020.10