Erosalyn Mendoza
Sharjah,UAE
Summary
A dedicated professional with a strong focus on client satisfaction and effective time management. Demonstrates expertise in delivery timeframe estimation and proactive follow-up behaviour, ensuring seamless customer education and onboarding. Fluent in sign language, enhancing communication with diverse clients. Skilled in email correspondence and administration, with a proven ability to handle pressure while maintaining strong written communication. Committed to leveraging empathy understanding to foster positive client relationships and drive business success.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Customer service representative
Nesto Group
Sharjah, UAE
02.2025 - Current
- Assisted customers by resolving inquiries and providing product information efficiently.
- Managed customer interactions through various channels, ensuring positive experiences consistently.
- Coordinated with team members to streamline processes and enhance service delivery.
- Documented customer feedback to identify trends and improve service quality proactively.
- Handled escalated issues with professionalism, ensuring customer satisfaction and loyalty.
- Assisted customers in making informed decisions by providing detailed product information.
- Provided top-notch support for increased customer satisfaction.
- Collaborated with sales team to maximise product visibility and sales.
- Answered customer telephone calls promptly and improved on-hold wait times.
Administrative assistant
SM Supermalls
Manila , Philippines
06.2022 - 05.2023
- Managed daily administrative and office support activities
- Handled incoming and outgoing emails, calls, and correspondence
- Maintained organized filing systems for documents and records
- Coordinated meetings, schedules, and appointments
- Prepared reports, letters, and internal documentation
- Supported HR and finance teams with administrative tasks
- Coordinated with suppliers, clients, and internal departments
Administrative assistant
CSA Marketing Encoder
Manila, philippines
02.2020 - 02.2022
- Assisted in managing daily office operations by coordinating schedules and appointments.
- Supported team members by preparing documents and maintaining organised files and records.
- Handled incoming communications such as emails and phone calls to ensure timely responses.
- Conducted research to gather information and prepared reports for team meetings and presentations.
- Assisted in planning and organising company events to enhance team collaboration and morale.
- Updated company databases by inputting new employee contact information and employment details.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Examined, scanned and input documents in software system.
Education
Bachelor of Science in Information Technology - Computer Related
Computer Science in Technology College
Quezon, Province Philippines 06.2016 - 04.2018
Skills
- Time-Management prowess
- Client-Focused approach
- Delivery timeframe estimation
- Empathy understanding
- Fluent in sign language
- Proactive follow-up behaviour
- Customer education and onboarding
- Email correspondence expertise
- Strong written communication
- Email administration
- Pressure handling
Languages
English
Native
tagalog
Fluent
Affiliations
- Reading
- Gym
- Watching Movies
- swimming
Timeline
Customer service representative
Nesto Group
02.2025 - Current
Administrative assistant
SM Supermalls
06.2022 - 05.2023
Administrative assistant
CSA Marketing Encoder
02.2020 - 02.2022
Bachelor of Science in Information Technology - Computer Related
Computer Science in Technology College
06.2016 - 04.2018