Aymen Hermassi

• Greeted and assisted customers with inquiries through open-ended questions to ascertain needs.
• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Achieved service time and quality targets.
• Engaged with customers to better understand needs and deliver excellent service.
• Maintained boutique standards and visual merchandising to improve customer experience.
• Built strong rapport with customers to encourage loyalty.
• Supported proactive engagement initiatives with customers.
• Recommended products aligned with customer preferences and requirements.
• Aided in increasing sales of coffee machines and accessories.
• Acquired knowledge of product details and coffee tasting rituals.
• Selected as part of staff for opening of Galleria Mall branch.

• Collaborated with team members to achieve target results.
• Maintained clean, safe working environments to eliminate accident risks.
• Engaged with customers to better understand needs and deliver excellent service.
• Actively listened to customers to fully understand requests and address concerns.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.
• Managed complaints with calm, clear communication and problem-solving.

• Supported passengers with check-in and boarding pass procedures.
• Assisted in resolving passenger issues promptly and efficiently.

Responded to inquiries regarding flights and airport services.

• Managed complaints with calm, clear communication and problem-solving.