I am a confident and knowledgeable professional committed to providing excellent customer service that improves customer retention. Experienced in designing loyalty programs to develop fruitful and insightful customer relationships. I actively research the latest industry trends to update sales strategies.
Hi, I’m
Boniface Ohuche
Dubai,United Arab Emirates
Summary
Overview
13
years of professional experience
6
years of post-secondary education
Work history
Brew Food Friends, DubaiDubai, UAE
Customer service executive
2021.05 - 2023.12 (2 education.years_Label & 7 education.months_Label)
Job overview
- I warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Responded to customer queries and provided excellent customer service.
- Provided professional and helpful support to new and existing clients.
- Resolved complaints with proactive problem-solving and analysis.
- Explained the benefits and advantages of different product and service offerings to customers.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Improved company processes by analyzing customer feedback and service trends.
- Escalate complex issues quickly to supervisors to avoid losing revenue.
- Offered detailed product and service advice based on customer needs.
Scale With MetatronRemote
Freelance content writer
2022.08 - 2023.11 (1 education.year_Label & 3 education.months_Label)
Job overview
- Produced high-quality, impactful content to strict deadlines, consistently meeting brand standards.
- Modified and updated website content to deliver a fresh newsfeed.
- Drafted product descriptions and blogs for clients.
- Collaborated with the writing team and content manager to develop strategic content.
- Optimized content to increase user reach and engagement.
- I researched keywords to improve article optimization and reach.
- Monitored industry trends to capitalize on content and social media opportunities.
- Generated ideas for new content to increase site libraries.
- Proofread the text to confirm spelling, grammar, and style accuracy.
- I wrote quickly and accurately to achieve high-volume content targets.
- Produced engaging headlines to capture the target audience.
Maximus FX
Virtual Recruiter
2020.04 - 2021.02 (10 education.months_Label)
Job overview
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation
- Facilitated job application processes for qualified candidates
- Trained and mentored new recruiters in successful strategies for interviewing and qualifying candidates
- Provided hiring status updates to HR and managers for comprehensive oversight
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Participated in local job fairs and recruitment events for prospective hiring
- Attended career fairs and networking events to help fill openings and build a candidate pipeline.
Smurf Village FX, Kumasi
Virtual Customer Care Representative
2019.12 - 2021.01 (1 education.year_Label & 1 education.month_Label)
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Offered prompt solutions to maintain customer satisfaction.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Participated in staff meetings to discuss new developments.
- Established positive relationships with clients by going the extra mile to build rapport.
- Registered and updated accurate customer information on the database.
- Transferred customer calls to respective departments or personnel to address specific issues.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
HF Markets, HFMAlaba
Virtual Recruiter
2018.04 - 2020.03 (1 education.year_Label & 11 education.months_Label)
Job overview
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications
- Explained job duties, compensation and benefits to potential candidates
- Advertised and promoted open positions using social media and digital marketing procedures.
Success Flight Academy, Ogbaru Anambra
Teacher
2015.08 - 2018.06 (2 education.years_Label & 10 education.months_Label)
Job overview
- Forward-thinking computer science team member with solid technical and requirements gathering skills
- Evaluating risks, troubleshooting issues and conducting product tests
- Good verbal and written communication, project planning and organizational skills
- Built and strengthened positive relationships with students, parents and teaching staff
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development
- Managed student behavior in classroom by establishing and enforcing rules and procedures
- Encouraged student critical thinking and discussion using variety of teaching techniques
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques
- Supervised students throughout day, both in classroom and outside during breaks
- Differentiated instruction according to student skill level
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Graded projects, exams and assignments to track student progression
- Graded student papers and assignments to track student progression.
GlobacomAfikpo, Nigeria
Lead Sales Agent
2011.06 - 2013.08 (2 education.years_Label & 2 education.months_Label)
Job overview
- Established 250 accounts, including 85 key customers.
- Managed the largest region for the organization from initial contact through to closing and servicing.
- Introduced initiatives to establish strategies providing long-term residual income.
- I listened to customer problems, objections, and concerns, offering tailored solutions.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Negotiated and closed sales to secure profitable deals and contracts.
- Identified prospect needs and offered appropriate products and services.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Delivered outstanding customer experiences through attentive care and faultless service.
Education
University of the PeopleDistant Learning
Bachelor's from Computer Science
2021.06
University overview
St Franklin Model Secondary SchoolObubra, Nigeria
High School Diploma from General Science
2007.09 - 2013.07 (5 education.years_Label & 10 education.months_Label)
University overview
- Member of Jet Science Club
- I was awarded Best Pianist of the Year for three consecutive years.
Data Technology Computer InstituteOwerri, Nigeria
Diploma from Computer Packages(Ms word, Ms Excel, and Ms Access)
2015.05 - 2015.08 (3 education.months_Label)
University overview
Skills
- Concept Development
- Report Generation
- Risk Assessment
- Microsoft Word
- Database
- Management
- Python Programming Language
- PostgreSQL Database
- Java Programming
- Machine Learning
- Copywriting
- Content Writing
- Communication
- Technical Writing
- Client engagement
- Service trend analysis
- Public speaking
- German Language A1
Languages
English
Fluent
German
Elementary
Timeline
Freelance content writer
Scale With Metatron
2022.08 - 2023.11 (1 education.year_Label & 3 education.months_Label)
University of the People
Bachelor's from Computer Science
2021.06
Customer service executive
Brew Food Friends, Dubai
2021.05 - 2023.12 (2 education.years_Label & 7 education.months_Label)
Virtual Recruiter
Maximus FX
2020.04 - 2021.02 (10 education.months_Label)
Virtual Customer Care Representative
Smurf Village FX, Kumasi
2019.12 - 2021.01 (1 education.year_Label & 1 education.month_Label)
Virtual Recruiter
HF Markets, HFM
2018.04 - 2020.03 (1 education.year_Label & 11 education.months_Label)
Teacher
Success Flight Academy, Ogbaru Anambra
2015.08 - 2018.06 (2 education.years_Label & 10 education.months_Label)
Data Technology Computer Institute
Diploma from Computer Packages(Ms word, Ms Excel, and Ms Access)
2015.05 - 2015.08 (3 education.months_Label)
Lead Sales Agent
Globacom
2011.06 - 2013.08 (2 education.years_Label & 2 education.months_Label)
St Franklin Model Secondary School
High School Diploma from General Science
2007.09 - 2013.07 (5 education.years_Label & 10 education.months_Label)