Chastine Ann Elgarico Belarde
Dubai,UAE
Summary
Accomplished professional with expertise in customer service, negotiation, and sales strategy. Demonstrates exceptional skills in multitasking, resilience, and stress tolerance. Proficient in listening to consumer needs and email marketing, with a strong mastery of data analytics. Adept at selling to customer needs and managing consumer expectations through effective business communication. Experienced in sales team management, client relationship building, sales reporting, and contract negotiation. Career goals include leveraging skills to drive business growth and enhance client satisfaction.
Overview
17
17
years of professional experience
2003
2003
years of post-secondary education
Work history
Cluster Groups & Events Senior Manager
Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Dubai
2024.02 - 2025.03
Cluster Groups & Events Manager
Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Dubai
2022.10 - 2023.01
Cluster Events Executive
Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Dubai
2021.11 - 2025.03
- Analyse local market trends and develop new business leads
- Maximise all Revenue opportunities
- Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
- Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
- Negotiate room rates/packages with corporate clients
- Ensure the Sales Team Members are developed effectively and generate a culture of high quality standards and pro-active selling
- Develop and implement creative local marketing channels including social media sites
- Work within current business strategies and recognise potential opportunities
- Communicate with all departments as required within each hotel
- Report on a weekly/monthly basis appointments, calls made, and list of business leads
- Answer customer queries in a timely and suitable manner
Group Coordinator
Holiday Inn Express Hotels
Dubai
2017.06 - 2021.10
- Handle all incoming calls and emails related to MICE groups and Leisure Groups inquiries to ensure that all leads are addressed
- Assess the requirements and the competition for each group lead before sending a proposal to the client
- Analyse group requests, check the availability in the respective hotels, block rooms & space, prepare and send group quotations to all local and overseas leads
- Ensure accurate and timely updates for the Group log and that all leads are tracked and followed up on
- Consolidate the weekly conversion reports
Senior Reservation Supervisor
Holiday Inn Express Dubai Internet City
Dubai
2012.05 - 2017.06
Reservation Supervisor
Holiday Inn Express Dubai Internet City
Dubai
2010.09 - 2012.05
Guest Service Agent/Reservation Agent
Holiday Inn Express Dubai Internet City
Dubai
2008.04 - 2010.09
Education
Travel and Tourism Management -
Sea and Sky College
Skills
- Customer Service
- Negotiation
- Multitasking
- Sales strategy
- Resilience and stress tolerance
- Listening to consumer needs
- Email marketing proficiency
- Data analytics mastery
- Selling to customer needs
- Business communication
- Consumer expectation management
- Sales team management
- Client relationship building
- Sales reporting
- Contract negotiation
Timeline
Cluster Groups & Events Senior Manager
Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
2024.02 - 2025.03
Cluster Groups & Events Manager
Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
2022.10 - 2023.01
Cluster Events Executive
Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
2021.11 - 2025.03
Group Coordinator
Holiday Inn Express Hotels
2017.06 - 2021.10
Senior Reservation Supervisor
Holiday Inn Express Dubai Internet City
2012.05 - 2017.06
Reservation Supervisor
Holiday Inn Express Dubai Internet City
2010.09 - 2012.05
Guest Service Agent/Reservation Agent
Holiday Inn Express Dubai Internet City
2008.04 - 2010.09
Travel and Tourism Management -
Sea and Sky College