CHAYANIKA BARUAH
Summary
A dedicated and versatile insurance professional with over 17 years of experience across Insurance (Life, Motor, Marine & Personal Lines), Training & Development, PR, and Media Coordination. Adept at client servicing, operational processes, underwriting, training, claims handling, and event coordination. Highly organized, proactive, and results-driven with a deep understanding of UAE insurance practices.
Overview
17
17
years of professional experience
1
1
Certification
Work History
INSURANCE MANAGER-LIFE, MOTOR, PERSONAL LINES & MARINE
HONOR INSURANCE BROKERS LLC
10.2023 - Current
- Leading and guiding a team in processing new business, renewals, and client servicing.
- Overseeing end-to-end claims handling and ensuring compliance with marine insurance regulations.
- Handle requests from corporate and individual clients for numerous requests such as new business and renewal quotations.
- Preparation of Underwriting Submission and inviting quotations from various Multinational Insurance Companies.
- Preparation of detailed comparison of quotes for new business proposals and renewals from the insurance companies and sharing it with the clients.
- Coordinate with Insurance Companies for the claims and follow up till the end-to-end process of the claim settlement.
- To follow all regulations pertaining to marine insurance before issuing marine insurance policies in the web portal of various Multinational Insurance Companies.
- Follow up with the Insurance Companies for new business and renewal quotations, pending policy documents, endorsements, and claim status.
- Preparing monthly declaration reports for Marine Open Cover Policies, negotiating with the clients, and keeping details of each policy.
- Prepare and maintain claims, underwriting renewal, and new business records in a systematic manner to ensure quick reference and prompt retrieval as required.
PR & MEDIA COORDINATOR (FREELANCING)
12.2020 - 09.2023
- To understand the theme and the primary objectives of the event organizers.
- To prepare the pre-event press release with the details provided by the organizers.
- To contact the media houses and send them the pre-event press release and the media invites.
- Attending the event, taking notes of all the important points, and liaising with the photographers to obtain the photographs of the event.
- Coordinating with the vendors for the merchandising and branding of the event-specific products.
- To coordinate with the media or channel partners in case of collaborations.
- To send the post-event press release with the photographs to the media house on time.
- To follow up with the media houses for the on-time appropriate coverage.
SENIOR CUSTOMER SERVICE AND ADVISORY EXECUTIVE- MOTOR INSURANCE LIFE, AND PERSONAL LINES INSURANCE
PRUDENCE INSURANCE BROKERS LLC
10.2012 - 10.2016
- To train the newly joined team members on various processes and products of insurance, usage of the Insurance Companies' web portals, insurance clauses, exclusions, claim procedures, renewal procedures, and after-sales service to the clients.
- To train the clients on the usage of various Insurance Companies' web portals and handhold them on various Insurance products and procedures, insurance clauses, exclusions, etc.
- Handle requests from corporate clients for numerous requests such as new business and renewal quotations.
- Preparation and maintenance of monthly financial reports pertaining to new business, and claims and to submit the same to the management.
- Handling regulatory audits from the Insurance Authority.
- Preparation of Underwriting Submission and inviting quotations from various Multinational Insurance Companies.
- Analyze risk factors associated as part of insurance verification.
- Preparation of detailed comparison of quotes for new business proposals and renewals from the insurance companies and sending it to the client.
- Coordinate with Insurance Companies for the claims and follow up till the end-to-end process of the claim settlement.
- To follow all regulations pertaining to marine insurance before issuing marine insurance policies in the web portal of various Multinational Insurance Companies.
- Follow up with the Insurance Companies for new business and renewal quotations, pending policy documents, endorsements, and claim status.
- Preparing monthly declaration reports for Marine Open Cover Policies, negotiating with the clients, and keeping details of each policy.
- Prepare and maintain claims, underwriting renewal, and new business records in a systematic manner to ensure quick reference and prompt retrieval as required.
- Building and maintaining ongoing relationships with clients including scheduling and attending meetings and understanding the nature of clients' businesses.
- Keeping up with changes in the insurance market and taking necessary steps.
BRANCH TRAINING OFFICER- LEARNING & DEVELOPMENT
HDFC LIFE INSURANCE COMPANY LTD.
08.2008 - 03.2012
- Preparation of Training Calendar on a monthly basis based on the analysis and requirement of Branch Manager Units of the respective sales territory.
- To conduct training sessions for HDFC bank branches, HDFC Tele Banking, and Broking Channels along with their channel partners.
- To analyze, design, deliver, and evaluate the training modules, and lesson plans as per the requirement of the branches for all channels in compliance with the regulatory norms.
- To prepare the training report and update the training details on employee training records for audit purposes and future references.
- Prepare a monthly summary of the training feedback for the training sessions conducted to identify the quality gaps in consultation with the training manager and take necessary corrective actions.
- To conduct the exclusive Sales Skill Program 'DISHA'(Need Based Selling Approach) for the sales staff at branches and regional levels.
- To conduct Induction Programs for newly joined Sales Development Managers & Back end staff including Anti Money Laundering training.
- To conduct product launch programs quickly and effectively for all the channels as and when a new product is launched by the company.
- Collation and compilation of Training Register related to the training programs conducted across the region for the month and also various monthly training reports.
- To provide On the Job training support to the Sales team to demonstrate and observe and also to help them enhance their skills.
- Maintaining all Key Rating Areas and Informative data pertaining to the training sessions conducted.
Education
B.Sc. - Physics
Guwahati University
01.2000
Intermediate - undefined
AHEC
01.1997
High School - undefined
SEBA
01.1995
Skills
- Insurance Operations
- Team Leadership & Mentoring
- Records management
- Risk analysis
Accomplishments
·Train the Trainer – Organized by Turning Point & HDFC Life Insurance in August 2008
in Bangalore,India.
·Train the Trainer – Organized by HDFCLife Insurance to certify the trainers as DISHA
trainers (Skill trainers who are authorized to roll out Skill Based Training in the region)
in 2009, Kolkata, India.
·Train the Trainer – Organized by HDFC Life Insurance to certify the trainers as
Authorized trainers for conducting special induction programs for Direct Sales Force in
2010, New Delhi, India.
·Cleared Licentiate (Life Insurance) in 2010 and Licentiate (General Insurance) in 2014
from the Insurance Institute of India.
·Attended Hero Mindmine training workshops twice organized by Aircel Telecom on
customer care skills, voice quality, sales skills, negotiations, and product training
in2005, Guwahati, India.
·Cleared TOEFL in the year 2002.
·E-Commerce from Asset International, New Delhi in the year 2001.
·Computer Diploma in C++ from Boston Computer Institute, New Delhi in the year
2000 with an ‘A’ Grade.
Certification
- Train the Trainer – Organized by Turning Point & HDFC Life Insurance in August 2008 in Bangalore, India.
- Train the Trainer – Organized by HDFC Life Insurance to certify the trainers as DISHA trainers (Skill trainers who are authorized to roll out Skill Based Training in the region) in 2009, Kolkata, India.
- Train the Trainer – Organized by HDFC Life Insurance to certify the trainers as Authorized trainers for conducting special induction programs for Direct Sales Force in 2010, New Delhi, India.
- Cleared Licentiate (Life Insurance) in 2010 and Licentiate (General Insurance) in 2014 from the Insurance Institute of India.
- Attended Hero Mindmine training workshops twice organized by Aircel Telecom on customer care skills, voice quality, sales skills, negotiations, and product training in 2005, Guwahati, India.
- Cleared TOEFL in the year 2002.
- E-Commerce from Asset International, New Delhi in the year 2001.
- Computer Diploma in C++ from Boston Computer Institute, New Delhi in the year 2000 with an 'A' Grade.
Language
English
Assamese
Bengali
Hindi
Hobbies and Interests
Reading, Writing Short stories and poetry, Travelling, Dancing, Music
PAST WORK EXPERIENCES AT A GLANCE
- Relationship Manager in Anand Rathi Financial Services Ltd. from 2008-01-01 to 2008-07-26
- Unit Manager in ICICI Prudential Life Insurance Co. Ltd. from 2006-04-28 to 2007-12-31
- Customer care executive (Level 3) in Anjaya Infotech working on behalf of Aircel Telecom from 2005-08-10 to 2006-03-31
- Digital Cartographer in Tele atlas India Pvt. Ltd., Noida from 2003-05-15 to 2005-07-30
- Customer Care Executive in Classic Covers, New Delhi from 2002-09-01 to 2003-04-05
- Worked as an intern in the feature department of The Asian Age Newspaper, New Delhi, from 2002-03-06 to 2002-08-31
Timeline
INSURANCE MANAGER-LIFE, MOTOR, PERSONAL LINES & MARINE
HONOR INSURANCE BROKERS LLC
10.2023 - Current
PR & MEDIA COORDINATOR (FREELANCING)
12.2020 - 09.2023
SENIOR CUSTOMER SERVICE AND ADVISORY EXECUTIVE- MOTOR INSURANCE LIFE, AND PERSONAL LINES INSURANCE
PRUDENCE INSURANCE BROKERS LLC
10.2012 - 10.2016
BRANCH TRAINING OFFICER- LEARNING & DEVELOPMENT
HDFC LIFE INSURANCE COMPANY LTD.
08.2008 - 03.2012
Intermediate - undefined
AHEC
High School - undefined
SEBA
B.Sc. - Physics
Guwahati University
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