Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Languages
Timeline
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Chirag Banbasi

Chirag Banbasi

Dubai,UAE

Summary

Offering strong interpersonal skills and solid understanding of financial services. Knowledgeable about managing client relationships, resolving queries, and delivering exceptional customer service. Ready to use and develop communication, problem-solving, and organisational skills.

Overview

21
21
years of professional experience

Work history

Assistant Relationship Manager - Business Banking Acquisition

Emirates Islamic Bank
Dubai, UAE
06.2019 - 06.2025
  • Acquiring NTB clients with focus on high value deposit customers to bring Liabilities and Revenue generation to the bank to meet the individual and Unit targets.
  • Regularly review my assigned customer portfolio and update their KYC to ensure compliance with regulatory requirements.
  • Visiting key customers on regular basis to strengthen business relationships, ascertain their banking needs and extend proper service.
  • Ensure effective utilization of accounts opened to overachieve Liabilities and FX targets assigned to me.
  • Managed high-value corporate accounts, providing bespoke banking solutions tailored to individual needs.
  • Built strong relationships with key clients, improving client retention rates.
  • Delivered superior banking services to nurture long-term client relationships.
  • Guided team towards achievement of set targets through motivational leadership.
  • Collaborated closely with other team leaders for successful inter-departmental cooperation.
  • Enhanced team productivity through effective leadership and motivation.
  • Improved team productivity through assertive leadership and comprehensive training programmes.

Team Leader

Abu Dhabi Commercial Bank
Dubai
05.2014 - 04.2019
  • Acquire new clients; complete financial analysis; achieve assigned targets and secure profitable business transactions.
  • Provide alternate channels and value added services as per the requirement of the client to increase transaction volumes and grow the existing portfolio.
  • Retain and nurture portfolio; Deliver on agreed portfolio growth, cross sell targets.
  • Perform all sales related activities for existing and potential customer to achieve the assigned financial targets including cross selling of banking products and services.
  • Handling customer inquiries and delivering excellent service through communication and team work.
  • Promoting bank products by providing consistent, accurate & transparent information to all customers.
  • Awarded with various certificates for the 'Best Performer'.
  • Ensuring realistic commitments to the customers and render them excellent service to differentiate ourselves from the competition.

Sales Advisor: Process TELUS-Outbound sales- (Voice Process)

Teleperformance
Delhi, India
02.2011 - 02.2014
  • Selling cellular phones and packages over the phone.
  • Resolving customer issues; implementing solutions; escalating unresolved problems.
  • Selling additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Working with existing customers by creating offers to establish their needs and ensure a smooth on-boarding process.

Sales Officer: Inbound Sales & Complaint Management

Computer N Electronics Lab
Delhi
04.2009 - 01.2011
  • Handling customer inquiries both telephonically and by email.

Relationship Officer- Credit Cards & Loans

Dubai First PJSC
Dubai
05.2008 - 03.2009
  • Sourcing credit cards & loans to the customers all over UAE.
  • Identifying & qualifying leads, generating a continually growing pipeline of sales opportunities.
  • Actively develop new business opportunities through Cold calling and Tele calling maintaining continuous focus on process metrics, quality.
  • Studying of all Product manuals relevant to project being carried out to ensure that Product knowledge is updated regularly.

Project Engineer- Livelink System Administrator (Telecom)

Wipro
Bangalore
04.2004 - 09.2007
  • OpenText Livelink (LES 9.1)
  • Job involved creating and deleting accounts, creating projects, maintaining data storage servers for Shell all over the world.
  • Job involved catering to US and UK based customers for their technical queries with regards to their home & business desktop computers/printers.
  • Handled customers with Major accounts like Defense agencies, Health departments, Educational institutions, government departments etc.

Education

Post Graduation Diploma - International Business & Marketing

Institute of Management

Advance Diploma - Computer Technology

Royal Institute of Information Technology

Bachelor of Arts - undefined

Bundelkhand University

Skills


  • Leadership Skills
  • Interpersonal skills
  • Financial product knowledge
  • Finance modelling
  • Forecasting revenue
  • Strategic planning expertise
  • Sales persuasion
  • Business development acumen

Personal Information

  • Passport Number: H4010450
  • Date of birth: 12/17/82
  • Marital status: Married

Custom

Awarded BB Champion and GEM Employee of the Monthly, Quarterly, Yearly many times during my tenure for Liabilities and FX revenue. Received Certificates, Gift Vouchers and Gem Awards.

Languages

English
Fluent
HINDI
Fluent

Timeline

Assistant Relationship Manager - Business Banking Acquisition

Emirates Islamic Bank
06.2019 - 06.2025

Team Leader

Abu Dhabi Commercial Bank
05.2014 - 04.2019

Sales Advisor: Process TELUS-Outbound sales- (Voice Process)

Teleperformance
02.2011 - 02.2014

Sales Officer: Inbound Sales & Complaint Management

Computer N Electronics Lab
04.2009 - 01.2011

Relationship Officer- Credit Cards & Loans

Dubai First PJSC
05.2008 - 03.2009

Project Engineer- Livelink System Administrator (Telecom)

Wipro
04.2004 - 09.2007

Advance Diploma - Computer Technology

Royal Institute of Information Technology

Bachelor of Arts - undefined

Bundelkhand University

Post Graduation Diploma - International Business & Marketing

Institute of Management

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Chirag Banbasi