Christell Barretto
Dubai
Summary
Client-driven Property Consultant with 2.5 years of experience leveraging market trends and supporting individual journeys in real estate endeavors. Thoughtful and deliberate real estate market analyst, bringing extensive knowledge of home and property improvement value to competitive markets.
Overview
12
12
years of professional experience
Work History
Senior Property Consultant
Chestertons Mena
04.2023 - Current
- Mentored junior consultants by sharing expertise on market trends, negotiation tactics, and client management techniques to improve overall team performance.
- Established strong professional networks within the real estate industry, fostering lasting relationships that benefited both clients and colleagues.
- Negotiated favorable contract terms with clients, resulting in mutually beneficial agreements and increased sales revenue.
- Increased client satisfaction by providing comprehensive property consultations and tailored real estate solutions.
- Maintained a consistently high level of client satisfaction by addressing concerns promptly, communicating effectively, and always striving to exceed expectations.
- Organized open house events that showcased prime properties while maintaining a welcoming atmosphere for prospective buyers.
Senior Property Consultant
Prop Bridge
12.2023 - 01.2024
- Regularly updated clients on market conditions, empowering them with valuable information needed to make informed investment decisions.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Property Consultant
Zahabi Homes
08.2023 - 11.2023
- Delivered confident & professional cold calling, quickly building rapport with potential clients to grow business
- Used excellent tele sales skills to create interest about the project with new & existing clients
- Tapped exceptional negotiations & persuasion skills to engage clients with profitable deals
- Closely monitored market trends and sales developments to continually meet customer appetite
- Created professional sales presentations to creatively communicate focus projects and market comparisons.
Property Consultant
HomeSpace
01.2023 - 05.2023
- Worked with internal and external customers to manage all aspects of sales, resale and financing transactions
- Stayed updated on real estate portfolios to answer customer queries
- Helped clients look for properties based on needs and financial standing
- Proactively followed up on clients after viewings to obtain feedback and quicken decision-making process
- Participated in the introduction of lead management through various CRM portals
- Used strong communication skills to build positive customer relations, maintaining first-class company services and reputation
- Consistently sought ways to go above and beyond job requirements and exceed customer expectations.
Property Consultant
Forest Hills
08.2022 - 01.2023
- Coordinated property closings, overseeing signing of documents and disbursement of funds
- Followed up with prospects and hot leads to obtain exclusives and drive new sales
- Created and maintained large client base by meeting needs and providing exceptional customer services
- Promoted property sales through adverts, open houses and participation in multiple listing services
- Acted as intermediary in negotiations between buyers and sellers, striving to give fair deals to both parties.
Sales Manager
Investor's Clinic
06.2022 - 07.2022
- Liaised with potential customers to determine needs and provide recommendations
- Maintained friendly and professional customer interactions
- Created and directed sales training & development courses to enhance team skills & performance
- Creating opportunities for the clients to visit on weekends for viewings in order to profile of options to invest in.
Fraud Analyst
JP Morgan Chase & Co
11.2021 - 05.2022
- Qualitative & quantitively managing inbound escalations
- Debit Card & Banking Expertise
- Identifying fraudulent transactions
- Working with different departments internally to ensure customer satisfaction.
Sales & Service Specialist
Citibank India
10.2017 - 11.2021
- Dealing with sales KPI for loans on credit card, personal loans, home loans & insurance
- Handling escalation both managerial telephonic & social media
- Briefly worked with fraud & dispute cases involving credit card, & banking transactions
- Trained for different skills & departments to be able to provide fast resolution
- Was the subject matter expert for various operations handling batch of new hired batch of employees.
Billing & Technical Support
Convergys
09.2012 - 07.2017
- Language & product training
- Access to internal platforms to work towards customer satisfaction
- Dealing with competitive cable packages & promotion upselling/ upgraded higher packages
- Well-versed with both billing & technical queries of clients
- Floor support & quality monitoring.
Education
Bachelor of Arts - Double Major in Psychology & Political Science
Sophia College for Women (Mumbai University)
01.2014
Higher Secondary School -
Royal College
01.2011
Secondary School Certificate -
Mumbai
01.2009
Skills
- Real estate law knowledge
- Sales strategy development
- Portfolio Management
- Client Relations
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
- Attention to Detail
- Written Communication
Acknowledgment
I certify that to the best of my knowledge and belief, this resume correctly describes me and my qualifications.
Personal Information
- Place of Birth: Mumbai
- Date of Birth: 12/10/92
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Senior Property Consultant
Prop Bridge
12.2023 - 01.2024
Property Consultant
Zahabi Homes
08.2023 - 11.2023
Senior Property Consultant
Chestertons Mena
04.2023 - Current
Property Consultant
HomeSpace
01.2023 - 05.2023
Property Consultant
Forest Hills
08.2022 - 01.2023
Sales Manager
Investor's Clinic
06.2022 - 07.2022
Fraud Analyst
JP Morgan Chase & Co
11.2021 - 05.2022
Sales & Service Specialist
Citibank India
10.2017 - 11.2021
Billing & Technical Support
Convergys
09.2012 - 07.2017
Bachelor of Arts - Double Major in Psychology & Political Science
Sophia College for Women (Mumbai University)
Higher Secondary School -
Royal College
Secondary School Certificate -
Mumbai
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