Customer-focused professional with experience in business management, hospitality, and international event coordination. Proven ability to deliver outstanding service, resolve issues, and maintain positive relationships with clients, vendors, and customers. Skilled in managing operations, building strong partnerships, and working in high-pressure environments. With a background in managing my family business, I bring a unique combination of hands-on service expertise and strategic relationship management.
Hi, I’m
Clara Siregar
Dubai
Summary
Overview
6
years of professional experience
Work History
PT Eliazer Nahor Pratama
Business Development and Operation Lead
12.2022 - 07.2024
Job overview
- Led cross-functional teams to streamline operational processes as a new company, resulting in a 20% increase in operational efficiency
- Cultivate relationships with 30+ clients and vendors, securing contracts that led to business growth
Beatup Elevate
Customer Service Representative
07.2023 - 04.2024
Job overview
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Social Factor Inc.
Community Moderator
10.2022 - 10.2022
Job overview
- Monitored and moderated 1,000+ user-generated content pieces to ensure compliance with company policies, resulting in a 95% reduction in policy violations
- Maintained open communication to proactively handle questions and complaints.
- Approached issues proactively to best meet current and future community needs.
Earls Kitchen + Bar
Waitress
10.2021 - 11.2021
Job overview
- Warmly greeted and welcomed guests upon their arrival, providing positive impression of the expositions
- Delivered exceptional customer service, managing diverse customer needs and resolving concerns in a fast paced and high volume restaurant
- Adapted quickly to changing situations and handled multiple task simultaneously, ensuring attention to detail in every interaction.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Asian Games
Communication Liaison Officer
08.2018 - 09.2018
Job overview
- Facilitated communication between international athletes, officials, and staff, ensuring clear and effective cross-cultural exchanges.
- Provided high-level service and assistance to VIPs, ensuring a seamless experience during the games.
- Coordinated logistics and managed schedules, demonstrating strong organizational and multitasking abilities
- Resolved issues quickly and professionally, contributing to the smooth running of events in a high-pressure environment.
Education
Boston UniversityBoston, MA
Master of Arts from Gastronomy
08.2022
University Overview
Indonesia International Institute For Life Science
Bachelor of Science from Food Science And Technology
12.2021
University Overview
Skills
- Teamwork and Collaboration
- Customer Service
- Customer inquiries
- Community Engagement
- Guest Relations Management
- Cross-cultural communication
- Problem-Solving
- Multitasking
Languages
English
Fluent
Indonesian
Fluent
Timeline
Customer Service Representative
Beatup Elevate
07.2023 - 04.2024
Business Development and Operation Lead
PT Eliazer Nahor Pratama
12.2022 - 07.2024
Community Moderator
Social Factor Inc.
10.2022 - 10.2022
Waitress
Earls Kitchen + Bar
10.2021 - 11.2021
Communication Liaison Officer
Asian Games
08.2018 - 09.2018
Boston University
Master of Arts from Gastronomy
Indonesia International Institute For Life Science
Bachelor of Science from Food Science And Technology
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